Help Desk Technician
St. Thomas Moore Catholic High School
05.2023 - 05.2023
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
