Jalisa K Allen
New Orleans
Summary
Reliable . Medical Experience 10+ plus Confining Education. Trust-worthy dependable and reliable
Resourceful Police Officer recognized for high productivity and efficient task completion. Skilled in critical thinking, emergency response, and law enforcement techniques. Excel in communication, teamwork, and adaptability, ensuring effective interaction with community members and colleagues alike.
Overview
18
18
years of professional experience
6042
6042
years of post-secondary education
Work History
Police Officer
New Orleans Police Department
New Orleans
03.2024 - 04.2026
- Enforced laws and ordinances to maintain public order and safety.
- Responded to emergency calls, ensuring timely assistance to citizens in distress.
- Conducted thorough investigations on criminal activities and incidents.
- Prepared detailed reports documenting incidents, observations, and investigations.
- Responded to emergency calls for service and provided assistance as needed.
- Provided security at public events such as parades, concerts, or sporting events.
- Interviewed witnesses and victims to determine critical details relevant to each case.
Medical Assistant
Ochnser Urgent Care
New Orleans
05.2018 - 01.2024
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns; condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Patient Phone Representative 2
Humana
New Orleans
09.2019 - 08.2020
- Reviewed customer account information to determine current issues and potential solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Care
New Orleans East Hospital
New Orleans
06.2014 - 07.2018
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Helped residents achieve program goals and increase independence.
Medical Assistant
Tulane med
New Orleans
10.2008 - 06.2014
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Helped residents achieve program goals and increase independence.
Education
High School Diploma -
St. Mary's Academy
New Orleans, LAAssociate of Applied Science - General Studies
Nunez Community College
Chalmette, LAUniversity of Louisiana Lafayette - General Studies, Behavioral Health Sciences
University of Louisiana Lafayette
Skills
- HIPAA compliance
- Documentation procedures expert
- Professional bedside manner
- Understands medical procedures
- Understands mobility assistance needs
- Patient scheduling
- IV discontinuation
- Respiratory equipment training
- Customer Service
- Electrocardiography (EKG)
- Certified in Basic Life Support (BLS)
- CRM
- Quick problem solver
- First aid
- Medical terminology knowledge
- Specimens collection and processing
- Vital sign monitors
- Phlebotomy
Timeline
Police Officer
New Orleans Police Department
03.2024 - 04.2026
Patient Phone Representative 2
Humana
09.2019 - 08.2020
Medical Assistant
Ochnser Urgent Care
05.2018 - 01.2024
Patient Care
New Orleans East Hospital
06.2014 - 07.2018
Medical Assistant
Tulane med
10.2008 - 06.2014
High School Diploma -
St. Mary's Academy
Associate of Applied Science - General Studies
Nunez Community College
University of Louisiana Lafayette - General Studies, Behavioral Health Sciences
University of Louisiana Lafayette