Jalisa McCalebb
New Orleans
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Director of Operations
Homewood Suites
Nashville, TN
08.2022 - 02.2026
- Planned and monitored day-to-day running of business to facilitate smooth progress.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly.
- Analyzed current operational processes and performance, recommending solutions for improvement.
- Organized team meetings to keep staff members up-to-date with organizational changes.
- Analyzed existing processes, identified areas for improvement and created new procedures to optimize workflow.
Guest Service Supervisor
Higgins Hotel
New Orleans, LA
05.2019 - 08.2022
- Identified potential risks or hazards within the hotel premises and took appropriate corrective actions.
- Recognized for developing a successful system for resolving customer service issues quickly and effectively.
- Established strong relationships with guests through friendly interactions and follow-up communication.
Front Desk Manager
Homewood Suites
New Orleans, LA
01.2015 - 05.2019
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
Front Desk Supervisor
Homewood Suites
Nashville, TN
08.2010 - 01.2015
- Developed strong customer service and communication skills while managing a busy front desk.
- Trained new staff members on front desk procedures and best practices.
- Assisted guests with check-ins and check-outs, reservations, room changes.
Education
Certification - Criminal Justice
University of New Orleans
New Orleans, LA, USSkills
- Business management
- Strategic planning and execution
- Process improvements
- Process improvement
- Operations oversight
Timeline
Director of Operations
Homewood Suites
08.2022 - 02.2026
Guest Service Supervisor
Higgins Hotel
05.2019 - 08.2022
Front Desk Manager
Homewood Suites
01.2015 - 05.2019
Front Desk Supervisor
Homewood Suites
08.2010 - 01.2015
Certification - Criminal Justice
University of New Orleans