Jalyn Davenport
Shreveport
Summary
Detail-oriented and compassionate administrative professional with over 5 years of experience in healthcare access services, business operations, and team leadership. Proven track record of managing patient registration, insurance verification, and front-office procedures in high-volume environments. Recognized for exceptional organizational skills, adaptability, and dedication to ensuring seamless operations and customer service.
Overview
6
6
years of professional experience
Work History
Access Service Representative
Willis Knighton Medical Center
Shreveport
07.2021 - Current
- Accurately registered patients and verified insurance to expedite care and billing processes.
- Ensured compliance with HIPAA standards when handling sensitive patient information.
- Entered demographic and insurance data into electronic health records (EHR) efficiently.
- Supported patients with financial assistance applications by coordinating with state and federal agencies.
- Trained new staff on departmental protocols and procedures.
- Delivered high-quality customer service in a fast-paced medical setting.
Assistant Manager
Off Broadway Shoe Warehouse
Grapevine
01.2020 - 06.2021
- Supervised retail staff, managed schedules, and maintained high standards of customer service.
- Monitored inventory levels and organized product displays to maximize sales.
- Trained new hires and ensured adherence to company policies and performance goals.
- Promoted to assistant manager for strong leadership and sales performance.
Receptionist
Center For Hope & Change
Shreveport
03.2019 - 06.2019
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Health Care Management
Bossier Parish Community College
Bossier City, LA05-2026
Associate of Science - Business Administration And Management
Bossier Parish Community College
Bossier City, LA05-2024
Skills
- Electronic health records
- Patient registration
- Customer service
- Business administration
- Schedule coordination
- Multitasking and organization
- Administrative leadership
- Fast Typing (60 WPN)
Timeline
Access Service Representative
Willis Knighton Medical Center
07.2021 - Current
Assistant Manager
Off Broadway Shoe Warehouse
01.2020 - 06.2021
Receptionist
Center For Hope & Change
03.2019 - 06.2019
Health Care Management
Bossier Parish Community College
Associate of Science - Business Administration And Management
Bossier Parish Community College