Jalynn Lee
Avondale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Support Specialist
InclusivCare
12.2023 - Current
- Maintained positive relationships with customers through effective communication skills and problem-solving abilities
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Reduced appointment cancellations through proactive outreach efforts including phone calls or email reminders prior to scheduled visits.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
Appointment Setter (Call Center)
MaxHome
06.2022 - 11.2023
- Identified potential clients
- Scheduling an appointment for a sales representative for a follow-up visit, via telephone
- Achieved 95% call closure rate (answered vs transferred) over the course of 6 months.
Customer Service Agent
American Airlines
03.2022 - 03.2023
- Assists passengers with check-in, issued tickets, provided flight information
- Checked baggage and solved ticket-related travel problems
- Checked boarding passes, upgrade seats and reissue tickets when a flight is overbooked.
Patient Access Rep.
Warby Parker
08.2021 - 01.2022
- Handle inbound and outbound telephone calls
- Performed patient scheduling and registration functions to serve as the contact point for medical office visits
- Insurance verification, process billing to insurance organization, bill patient for out-pocket expense and co-payments, as required
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards to protect patient’s privacy.
Customer Service Agent
Alaska Airlines
07.2021 - 01.2022
- Assists passengers with check-in, issued tickets, provided flight information
- Checked baggage and solved ticket-related travel problems
- Checked boarding passes, upgrade seats and reissue tickets when a flight is overbooked.
Education
Masters in Science - Marketing and Communications
Loyola University of New Orleans
New Orleans, LA08.2021
Bachelor of Arts - Mass Communication
Dillard University
New Orleans, LA05.2019
Skills
- Communication
- Customer Service
- Phone Etiquette
- Attention to Detail
- Conflict Resolution
- Adobe Photoshop & Video
- Advid Premiere
- Excel
- Google Analytics
- Microsoft Office Suite
- Problem Resolution
- Emergency Response
Timeline
Patient Support Specialist
InclusivCare
12.2023 - Current
Appointment Setter (Call Center)
MaxHome
06.2022 - 11.2023
Customer Service Agent
American Airlines
03.2022 - 03.2023
Patient Access Rep.
Warby Parker
08.2021 - 01.2022
Customer Service Agent
Alaska Airlines
07.2021 - 01.2022
Masters in Science - Marketing and Communications
Loyola University of New Orleans
Bachelor of Arts - Mass Communication
Dillard University
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