Jamani Robertson
Slidell
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
Lafayette
04.2024 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Processed lab requisitions and prepared specimens for testing and analysis.
- Maintained accurate patient records and documentation in laboratory information systems.
- Trained new staff on phlebotomy procedures and safety best practices.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Monitored inventory of supplies, ensuring availability for daily operations.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
Customer Service Representative
European Wax Center
Mandeville
05.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted clients with service selections and appointment scheduling.
- Managed customer inquiries through phone, email, and in-person interactions.
- Educated clients on skincare products and post-wax care techniques.
- Collaborated with team members to maintain a clean and welcoming environment.
- Handled payment processing and maintained accurate transaction records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Waitress
Copelands
Slidell
07.2022 - 02.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided exceptional customer service to enhance guest dining experiences.
- Took accurate orders and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash transactions and processed payments accurately at the register.
- Trained new staff on restaurant procedures and service standards effectively.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Preschool Teacher
Kingsley House
New Orleans
01.2021 - 03.2022
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Developed engaging lesson plans aligned with early childhood education standards.
- Implemented daily activities to enhance children's cognitive and physical skills.
- Collaborated with parents to support children's learning and development goals.
- Observed and assessed children's progress, adapting strategies as needed.
- Maintained classroom organization, ensuring a safe learning space for all children.
- Guided students in developing essential communication and interpersonal skills.
- Participated in professional development workshops to enhance teaching practices.
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Behavioral Health Mentor
Activities of Daily Living
Lafayette
07.2020 - 12.2020
- Assessed patient behavior, reactions and responses to treatment plans.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Facilitated group therapy sessions with multiple patients.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Provided support and resources for mental and physical well-being.
- Monitored client progress and adjusted strategies as needed.
- Provided emotional support to clients dealing with difficult life situations or mental health issues.
- Organized and facilitated group educational sessions on various health topics including weight management, diabetes prevention and physical activity.
Education
Certified Phlebotomy Technician - Phlebotomy
Jental Labz
Chalmette, LA 01.2024 - 03.2024
Bachelor of Science - General Studies
University of Louisiana At Lafayette
Lafayette 08.2016 - 12/2020
Warren Easton Charter High School
New Orleans, LASkills
- Customer Service
- Detail Oriented
- Effective Planning
- Time Management
- Front Office Management
- Administrative Support
- Customer Service Management
- Elementary Education
- Critical Thinking
- Behavior Management
- Blood sample collection
- Specimen processing
- Venipuncture techniques
- Safety compliance
- Effective communication
- Attention to detail
- Specimen collection and storage
- Patient confidentiality
- Blood culture collection
- HIPAA compliance
- Capillary puncture
- Proper labeling
- Data entry
- Venipuncture and capillary puncture
- Paperwork processing
- Personal protective equipment usage
- Sample and specimen collection
- Blood collection techniques
- Specimen handling
- Patient care
- Sanitation and sterilization
- Order of draw
- Specimen labeling procedures
Certification
- Certified Phlebotomy Technician (CPT); date completed: 03/2024
References
References available upon request.
Timeline
Phlebotomist
Quest Diagnostics
04.2024 - Current
Certified Phlebotomy Technician - Phlebotomy
Jental Labz
01.2024 - 03.2024
Customer Service Representative
European Wax Center
05.2023 - 02.2024
Waitress
Copelands
07.2022 - 02.2023
Preschool Teacher
Kingsley House
01.2021 - 03.2022
Behavioral Health Mentor
Activities of Daily Living
07.2020 - 12.2020
Bachelor of Science - General Studies
University of Louisiana At Lafayette
08.2016 - 12/2020
Warren Easton Charter High School