Jamaria Collins
Crowley
Summary
Detail-oriented medical assistant with experience in direct patient care and customer service. Proven ability to ensure compliance with safety regulations while fostering positive patient relationships. Eager to leverage skills to enhance patient experiences in a healthcare setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Walgreen's Pharmacy
07.2025 - Current
- Processed prescription orders efficiently using pharmacy management software.
- Assisted customers with medication inquiries and provided accurate information on drug interactions.
- Collaborated with pharmacists to ensure compliance with safety regulations and procedures.
- Resolved customer complaints promptly, ensuring high satisfaction levels within the pharmacy department.
- Conducted routine audits of medications to ensure proper storage conditions and expiration dates were met.
- Verified prescription information prior to entry in pharmacy computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
Medical Assistant
Acadiana After Hours LLC
02.2024 - Current
- Administered patient assessments and recorded vital signs to ensure accurate medical documentation.
- Assisted healthcare providers in clinical procedures, maintaining sterile environments and adhering to safety protocols.
- Scheduled patient appointments and managed electronic health records for efficient office operations.
- Educated patients on treatment plans, medications, and preventative care to promote health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Associate of Science - Practical Nursing
South Louisiana Community College
Lafayette, Louisiana, LA12-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
Accomplishments
- Awarded “Employee of the Month” in 2025.
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
Sales Associate
Walgreen's Pharmacy
07.2025 - Current
Medical Assistant
Acadiana After Hours LLC
02.2024 - Current
Associate of Science - Practical Nursing
South Louisiana Community College