Jamayra Anderson
New Orleans,LA
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
The Village or River Oaks
12.2023 - 01.2025
- Implemented process improvements that enhanced efficiency in specimen processing and reduced turnaround times.
- Developed training materials for new staff, focusing on quality assurance and adherence to safety guidelines.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Customer Service Representative
Walgreens
04.2020 - 01.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Assisted in maintaining accurate inventory records through diligent tracking and reporting practices.
- Utilized point-of-sale systems to process transactions, enhancing operational efficiency during peak hours.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Educated customers on product features and promotions, driving informed purchasing decisions.
- Addressed and resolved customer complaints effectively, contributing to improved service reputation.
- Supported training of new staff on customer service protocols and company policies for seamless integration.
Caregiver
T and C Shared Living
03.2019 - 03.2022
- Assisted clients with daily living activities, promoting independence and personal dignity.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Administered medications as prescribed, maintaining accurate records for compliance with care protocols.
- Implemented effective hygiene and safety measures to maintain a clean living space for clients.
- Advocated for clients' rights and preferences, ensuring their voices were heard in care decisions.
- Provided emotional support and companionship, enhancing clients' quality of life through engaging social interactions.
- Trained new caregivers on best practices for client care and safety procedures, fostering a collaborative team environment.
Direct Support Caregiver
A First Name Basis
04.2019 - 10.2020
- Supported individuals with daily living activities, fostering independence and promoting quality of life.
- Developed personalized care plans based on individual needs and preferences to enhance client satisfaction.
- Monitored health conditions, documented changes, and communicated effectively with healthcare professionals.
- Implemented behavior management techniques to promote positive interactions and reduce challenging behaviors.
- Coordinated recreational activities to encourage social engagement and improve mental well-being of clients.
- Advocated for client needs within multidisciplinary teams, ensuring comprehensive care delivery and support services.
- Conducted regular assessments to evaluate progress and adjust care strategies for optimal outcomes.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Maintained accurate records of clients'' progress, reporting any changes or concerns to appropriate parties promptly.
Education
Job Corps
New Orleans 12.2019
Skills
- Venipuncture
- Order of draw
- Patient care
- HIPAA compliance
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Patient preparation
- Skin puncture
- Quality assurance
Certification
- DPT - Donor Phlebotomy Technician
Timeline
Phlebotomist
The Village or River Oaks
12.2023 - 01.2025
Customer Service Representative
Walgreens
04.2020 - 01.2023
Direct Support Caregiver
A First Name Basis
04.2019 - 10.2020
Caregiver
T and C Shared Living
03.2019 - 03.2022
Job Corps
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