James Beasley
Robert
Summary
Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various sales, services and repairs. In-depth understanding of blueprints and schematics.
Overview
18
18
years of professional experience
Work History
Contract/Service Technician
South Coast Fire Protection LLC
Covington
03.2023 - Current
- Installed fire protection systems in commercial and residential buildings.
- Conducted routine inspections of fire safety equipment to ensure compliance.
- Diagnosed issues in fire sprinkler systems and performed necessary repairs.
- Collaborated with clients to schedule service appointments and address concerns.
- Responded promptly to emergency service calls for fire safety issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Performed onsite repair of equipment at customer locations.
- Inspected equipment for proper operation and safety hazards prior to use.
- Preventive maintenance
Sales and Service Manager
Quick Response Fire Protection LLC
Hammond
03.2016 - 03.2023
- Managed daily operations for fire protection services and customer support.
- Trained staff on safety protocols and service excellence standards.
- Oversaw scheduling of service technicians for timely client responses.
- Facilitated communication between clients and technical teams for service clarity.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Implemented effective strategies for upselling or cross-selling products and services.
- Developed relationships with key accounts to improve long-term partnerships.
Service Sales/Field Supervisor
CCR Fire Protection LLC
Walker
03.2008 - 03.2016
- Supervised fire protection installation and maintenance teams on-site.
- Coordinated safety training for all field personnel and contractors.
- Ensured compliance with fire safety regulations and company policies.
- Scheduled and managed daily operational activities for multiple projects.
- Conducted regular inspections to assess work quality and safety standards.
- Communicated with clients to address project updates and concerns effectively.
Education
Yukon High School
Yukon, OKSkills
- Equipment maintenance
- Fire safety inspections
- System diagnostics
- Technical repairs
- Customer relationship management
- Preventive maintenance
- Service scheduling
- Training and development
- Problem solving
- Effective communication
Timeline
Contract/Service Technician
South Coast Fire Protection LLC
03.2023 - Current
Sales and Service Manager
Quick Response Fire Protection LLC
03.2016 - 03.2023
Service Sales/Field Supervisor
CCR Fire Protection LLC
03.2008 - 03.2016
Yukon High School