James Jones
New Roads,LA
Summary
Offering strong analytical and organizational skills, ready to learn and excel in information systems management. Contributes to creation and maintenance of secure and efficient systems, ensuring seamless operations. Ready to use and develop project management and technical problem-solving skills in an IT Director role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Information Systems Manager
West Baton Rouge Parish School Board
Port Allen, LA
07.2022 - Current
- Led implementation of district-wide information systems to enhance data management and accessibility.
- Developed training programs for staff on new software applications and system updates.
- Managed budget 1.2 Million dollar allocation for IT resources, ensuring cost-effective solutions aligned with educational goals.
- Streamlined processes for data reporting, improving accuracy and timeliness of information dissemination.
- Oversaw cybersecurity measures to protect sensitive student and staff information from potential threats.
- Evaluated emerging technologies to assess their potential impact on instructional practices and operational efficiency.
- Mentored junior (10) IT staff, fostering skill development and promoting a collaborative team environment.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Established best practices in information systems management, elevating organizational performance.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Mentored junior staff members, promoting professional growth within the IT department while contributing to succession planning efforts.
- Implemented and maintained technology and software budget.
Network/Desktop Support Technician
West Baton Rouge School Board
Port Allen, LA
02.2012 - 03.2022
- Oversaw comprehensive installation and configuration of Meraki wireless infrastructure, ensuring reliable network access for all schools in the district.
- Analyzed and addressed network problems in Windows Server 2008-2022 environment, supporting reliable operations across multiple campuses.
- Configured and maintained routers, switches, and firewalls to optimize network performance.
- Diagnosed and resolved technical issues for more than 2000 PCs, maintaining high standards of operational efficiency.
- Developed instructional materials and conducted workshops to enhance end-user proficiency in basic PC techniques.
- Conducted regular reviews and updates of network security policies and procedures to ensure compliance with industry standards and best practices.
- Coordinated daily activities of contract workers to maintain seamless vendor relationships and operational support.
- Diagnosed and resolved network connectivity issues for end-users, ensuring minimal downtime.
Desktop Support/Network Support
Infinity Technology Group
Saint Francisville, LA
05.2006 - 02.2012
- Administered and maintained Windows 2008 network systems, enhancing connectivity and performance for nine campuses.
- Troubleshot and resolved technical issues for a diverse user base across 2000+ PCs, maintaining seamless operational continuity.
- Facilitated workshops focused on core PC techniques, ensuring end-users are proficient in essential functionalities.
- Conducted regular reviews and updates of network security policies and procedures to ensure compliance with industry standards and best practices.
- Instruct teachers on pc fundamentals while in a group setting.
- Coordinated with vendors to address needs and enhance collaboration.
- Acquired proficiency in new technology and software applications, ensuring seamless implementation and user support.
- Cultivated skills in prioritizing tasks and maintaining productivity in high-pressure situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Science - Information Systems
University of Phoenix
Phoenix, AZ06-2019
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ01-2016
Associates of Science - Information Systems
ITI Technical College
Baton Rouge, LA01-2004
Skills
- IT problem-solving
- IT incident management
- IT infrastructure management
- IT budgeting
- IT procurement
- IT documentation
- Inventory management
- IT risk management
- IT policy development
- Network administration
- Information security
Certification
CompTIA Network+ Certified
Timeline
Information Systems Manager
West Baton Rouge Parish School Board
07.2022 - Current
Network/Desktop Support Technician
West Baton Rouge School Board
02.2012 - 03.2022
Desktop Support/Network Support
Infinity Technology Group
05.2006 - 02.2012
Associates of Science - Information Systems
ITI Technical College
Master of Science - Information Systems
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix