James McCall

• Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
• Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
• Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
• Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.

• Performed accurate and efficient dealing to follow gaming procedures.
• Monitored chips purchases, table inventories, and player win ratios.
• Oversaw area games to maintain security and compliance.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Trained, supervised and evaluated dealers.

Deal Craps, Blackjack, Roulette, and Carnival games

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Trained, supervised and evaluated dealers.

Deal Craps, Blackjack, Roulette, and Carnival games

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Trained, supervised and evaluated dealers.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained, supervised and evaluated dealers.

• Monitored gaming operations continuously to check on dealers and players.
• Coordinated staff schedules, rotations and breaks.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Oversaw money banks for tables and coordinated paperwork for transfers.
• Interpreted and enforced rules for gameplay and betting limits.
• Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.

• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Informed guests of events and promotions by assisting marketing department.
• Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.

• Monitored chips purchases, table inventories and player win ratios.
• Oversaw area games to maintain security and compliance.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.

Deal Craps, Blackjack, Roulette, and Carnival games

• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
• Informed guests of events and promotions by assisting marketing department.