Streamlined work order management for enhanced productivity, effectively managing the maintenance team.
Effectively utilized budget through thorough analysis of community/building needs and prioritization of tasks.
Scheduled and oversaw maintenance, repair, and installation activities.
Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations and upkeep within the facility.
Monitored maintenance priorities while also supporting the leasing team when need by assisting with prospective tenant communications, unit tours, and resident relations.
Conducted regular inspections of the property to assess conditions and prioritize necessary repairs or improvements.
Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks and satisfaction of both management and residents.
Leasing Consultant
Latter & Blum
07.2016 - 09.2017
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Drove occupancy rates through effective marketing strategies and excellent customer service.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Enhanced community atmosphere by planning and executing engaging resident events that fostered a positive living environment and increased resident retention rates.
· Developed and implemented local marketing initiatives to decrease vacancies while increasing foot traffic and prospects.
Leasing Agent, Maintenance Tech, & Groundskeeper
RW Day
08.2013 - 06.2016
Provided exceptional customer service when showing properties to prospects, highlighting features and amenities.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Participated in property inspections to prepare for move-ins and move-outs.
Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Assisted potential tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
High School Diploma -
Walker High School
Walker, LA
05.2007
Skills
Customer service
Time management
Conflict resolution
Goal-Oriented
Teamwork Orientation
Financial Acumen
Telephone Etiquette
Computer Proficiency
Vendor relations
Grounds Maintenance
Property Management
Leasing and Sales
Timeline
Maintenance Coordinator
CLK Multifamily Management
10.2017 - 01.2024
Leasing Consultant
Latter & Blum
07.2016 - 09.2017
Leasing Agent, Maintenance Tech, & Groundskeeper
RW Day
08.2013 - 06.2016
High School Diploma -
Walker High School
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Cedrice Hockaday-GillisCedrice Hockaday-Gillis
Leasing Consultant at CLK Multifamily ManagementLeasing Consultant at CLK Multifamily Management