James McKay
Baton Rouge
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by staying humble and refining myself. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager
Portobellos Grill
10.2022 - 11.2025
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front of House Manager
Mason's Grill
09.2016 - 08.2022
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Greenwich High School
Greenwich, CT07-2012
No Degree - Computer Science
Southern Connecticut State University
New Haven, CT07-2017
Skills
- Cross-functional collaboration
- Microsoft Excel,
- POS system operations
- Regulatory adaptability
- Customer service delivery
- Training and coaching
- Health code enforcement
- Service prioritization
- Wine pairing
- Billing oversight
- Health code compliance
- Reservation management
- Hygiene standards
- Guest relations
- Pre-shift walk-through
- Quality standards
- Health department inspections
- Employee scheduling
- Team building
- Staff supervision
- Policy enforcement
- Beverage program management
- Training and mentoring
- Task delegation
- Upselling strategies
- Staff management
- Performance evaluation
- Conflict resolution
- Restaurant operations
- Promotional events
- Team oversight
- Floor management
- Quality control
- Food safety compliance
- Time tracking
- Staff motivation
- Assignment delegation
- Point of sale systems
Accomplishments
- Supervised team of 20+ staff members.
Certification
QuickBooks Certified User Online
Timeline
Front of House Manager
Portobellos Grill
10.2022 - 11.2025
Front of House Manager
Mason's Grill
09.2016 - 08.2022
High School Diploma -
Greenwich High School
No Degree - Computer Science
Southern Connecticut State University
Sold over $50,000 in gift cards!
In 2023 I sold over $30,000 gift cards during a yearly competition. The next year I won the competition again with a littler over $20,000!