- Team Sports
- Martial Arts
- Outdoor Recreation
James Miller
Youngsville
Summary
Results-driven professional with extensive experience at Sherwin-Williams in Customer Service and Inventory Management. Expertise in Training, Data Analysis, and Optimizing Sales Processes, enhancing client satisfaction and driving profitability. Proven ability to foster collaborative environments and ensure operational excellence.
Overview
7
7
years of professional experience
Work History
New Store Manager
Sherwin Williams Co
06.2024 - Current
- Enhanced customer service through training and mentoring staff on best practices.
- Aligned local marketing initiatives with corporate goals through regional collaboration.
- Increased profitability by analyzing sales data and adjusting strategies accordingly.
- Cultivated a positive team environment, boosting employee retention through effective communication.
Operations Manager
Sherwin-Williams Commercial Paint Store
10.2022 - 06.2024
- Ensured efficient workflow by overseeing daily operations and enforcing company policy compliance.
- Enhanced team productivity by implementing innovative process improvements and optimizing operational procedures.
- Streamlined communication channels among team members to facilitate collaboration and reduce misunderstandings.
- Monitored performance metrics to identify areas for further improvement and operational growth opportunities.
- Provided training and support to team members to foster skill development and engagement.
- Conducted regular reviews of operational practices to ensure alignment with industry standards and best practices.
- Developed and maintained strong relationships with key stakeholders to support operational objectives.
Assistant Manager
Sherwin-Williams
05.2022 - 10.2022
- Increased client satisfaction and retention by leading customer service initiatives.
- Optimized service delivery by streamlining workflow processes and enhancing efficiency.
- Fostered teamwork and professional growth in a positive work environment.
Sales Associate
Sherwin-Williams
10.2018 - 05.2022
- Enhanced customer satisfaction by guiding product selection, offering tailored paint advice.
- Optimized inventory management by ensuring timely restocking of high-demand items.
- Improved transaction efficiency through accurate, swift operation of point-of-sale systems.
Education
Bachelor of Arts - Communications
University of Massachusetts, Boston
Boston, Massachusetts, MA05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
Accomplishments
- Exceeded monthly store sales goals 17 months in a row.
- Achieved the #1 South eastern Division store ranking within first year of opening.
- Increased sales by 41% by implementing strategies to increase sales and profitability.
Interests
Timeline
New Store Manager
Sherwin Williams Co
06.2024 - Current
Operations Manager
Sherwin-Williams Commercial Paint Store
10.2022 - 06.2024
Assistant Manager
Sherwin-Williams
05.2022 - 10.2022
Sales Associate
Sherwin-Williams
10.2018 - 05.2022
Bachelor of Arts - Communications
University of Massachusetts, Boston