JAMES PHILLIPS IV
Laplace
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Business-minded Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Relationship Banker
JP Morgan Chase
06.2021 - Current
- Made introductions to partners to help meet customer's broader financial needs.
- Grew book of business through proactive outreach.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Handled escalated customer complaints professionally, taking appropriate action steps toward resolution while preserving positive rapport with clientele base overall.
- Participated in community events to represent the bank, fostering strong local ties and generating business leads.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions with clients.
- Increased branch revenue by cross-selling bank products and services to new and existing clients.
- Identified opportunities for process improvement within the branch, streamlining operations for enhanced efficiency.
- Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
- Led training sessions for junior staff members, developing their skills in sales techniques and product knowledge.
- Conducted regular reviews of customer portfolios, recommending adjustments based on market trends and individual needs.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices to better serve clients.
- Resolved customer concerns quickly and efficiently, maintaining a high standard of service quality.
- Adhered strictly to regulatory guidelines when processing transactions or advising customers on financial matters, mitigating potential risks for both parties involved.
- Contributed to successful branch operations by maintaining a well-organized and efficient working environment.
- Explained and demonstrated self-service mobile options to customers.
- Provided support during audits by preparing necessary documentation and addressing queries from auditors effectively.
- Coordinated with other departments to facilitate seamless service delivery across all aspects of customer interaction with the bank.
- Implemented targeted marketing campaigns within the local area to attract new customers to the branch, expanding market share over time.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
- Cultivated strong customer relationships by providing tailored advice and services.
Energy Advisor
Franklin Energy
07.2017 - 01.2020
- Improved energy efficiency by conducting comprehensive home energy audits and recommending tailored solutions.
- Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
- Developed customized energy plans to maximize savings for residential and commercial customers.
- Collaborated with utility providers to secure rebates and incentives for clients implementing energy-efficient measures.
Branch Banker
Fidelity Bank
08.2015 - 03.2017
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
Relationship Banker
JPMorgan Chase
06.2011 - 01.2015
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Retail Sales Consultant
ATT
07.2009 - 06.2011
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals by 110% utilizing exemplary customer service skills.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Education
Bachelor of Science - Finance
Wilmington University
New Castle, DE05.2027
Skills
- Goal-Oriented
- Branch Administration
- Financial product knowledge
- Compliance Awareness
- Loan Processing
- Creative Thinking
- Customer Service-Oriented
- Relationship building and management
- Banking
- Employee Motivation
- Resourcefulness
- Financial Services
- Loan Origination
- Loans
- Sales expertise
- Financial Advising
- Financial Planning
- Teamwork and Collaboration
- Security understanding
- Loss Prevention
- Problem-Solving
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Coaching and Mentoring
- Interpersonal Skills
- Client Relations
- Know Your Customer
- Goal Setting
- Professionalism
- Interpersonal Communication
- Strategic Planning
- Prospecting and Networking
- Time management abilities
- Continuous Improvement
- Product and Service Sales
- Leads Prospecting
- Customer Needs Assessment
- Client Interviewing
- Market Trends
- Sales closing
Certification
FINRA Series 6 Investment License
Mortgage Loan Originators License- NMLS 771386
Louisiana State Life Insurance Licens #568430
Small Business Banking Certification
BPI certification
Timeline
Branch Relationship Banker
JP Morgan Chase
06.2021 - Current
Energy Advisor
Franklin Energy
07.2017 - 01.2020
Branch Banker
Fidelity Bank
08.2015 - 03.2017
Relationship Banker
JPMorgan Chase
06.2011 - 01.2015
Retail Sales Consultant
ATT
07.2009 - 06.2011
Bachelor of Science - Finance
Wilmington University
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
COREY L MOSLEYCOREY L MOSLEY
Security Project Manager and Scrum Master at JP Morgan ChaseSecurity Project Manager and Scrum Master at JP Morgan Chase