Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Stelly

Breaux Bridge

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Customer Support Specialist

Viasat
04.2021 - 01.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Served customer account and technical needs across daily calls, consistently meeting productivity and quality targets.

Network Operations Analyst

RigNet
06.2017 - 04.2021
  • Improved end-user satisfaction levels through proactive support efforts, timely communication, and effective problem-solving techniques applied in addressing their concerns.
  • Reduced downtime with the implementation of efficient incident response procedures.
  • Optimized network operations by analyzing data trends and recommending improvements.
  • Utilized source code control for tracking configurations and changes.

Customer Support Agent

RigNet
06.2017 - 04.2021
  • Assisted customers through multiple channels including phone, and email for increased accessibility and convenience.
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
  • Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
  • Streamlined support processes by implementing efficient ticket management systems, improving response times.
  • Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
  • Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
  • Answered customer telephone calls promptly to avoid wait times.
  • Participated in team meetings and training sessions to stay informed about updates and changes.
  • Handled customer inquiries and concerns, courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Field Service Technician

Data Tech Solutions
07.2008 - 06.2017
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.

Shop Assembly Technician

Data Tech Solutions
07.2008 - 06.2017
  • Enhanced assembly efficiency by implementing lean manufacturing principles and streamlining processes.
  • Developed strong working relationships with coworkers and supervisors, fostering a positive and collaborative work environment.
  • Reduced production downtime with regular equipment maintenance and timely troubleshooting.
  • Increased productivity through effective time management skills and prioritization of tasks according to project deadlines.
  • Safeguarded a safe work environment by adhering to safety regulations and guidelines, reducing workplace accidents.
  • Adapted quickly to changes in production schedules or priorities, ensuring minimal disruption to overall project timelines.
  • Conducted thorough inspections of assembled products, identifying any defects or areas requiring rework before shipment to customers.
  • Effectively managed workload under tight deadlines without sacrificing accuracy or quality control measures.
  • Utilized various hand tools, power tools, and measuring instruments to perform precise assembly tasks efficiently.
  • Proactively identified potential bottlenecks within the assembly process, working collaboratively with team members to develop solutions.
  • Participated in regular team meetings, contributing valuable insights and suggestions for improving overall shop performance.
  • Demonstrated strong attention to detail while assembling complex components according to specified drawings or blueprints.
  • Performed assembly of products according to specifications and instructions.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Reassembled and adjusted components to meet required specifications.
  • Inspected parts and assemblies before shipment to customers to verify accuracy.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Documented all in-process and out-of-process assembly activities.

Field Technician Satellite Installer

Direct TV/ Dish Network
08.2004 - 07.2008
  • Exceeded customer expectations with exceptional communication skills, explaining technical concepts clearly and concisely throughout the installation process.
  • Supported company growth through diligent documentation of completed installations, contributing valuable data for future improvements and training purposes.
  • Reduced service call-backs by providing comprehensive client education on system usage and basic troubleshooting techniques.
  • Contributed to positive client experiences by promptly addressing any concerns or issues related to the satellite installation process.
  • Assisted in troubleshooting connectivity issues remotely, resolving problems quickly and minimizing downtime for customers.
  • Delivered consistent results under pressure, completing installations within tight deadlines and adapting to changing circumstances as necessary.
  • Guaranteed optimal signal strength for customers through precise dish alignment and proper cabling techniques.
  • Enhanced system performance for clients by conducting thorough diagnostics and implementing appropriate solutions.
  • Ensured client safety by properly grounding all equipment during installations, minimizing electrical hazards.
  • Facilitated smooth project completion through effective coordination with dispatchers, sales representatives, and other team members involved in the installation process.
  • Upheld high levels of safety during satellite installations, adhering to OSHA guidelines and company protocols for ladder use, fall protection, and other relevant procedures.
  • Improved customer satisfaction by efficiently installing and configuring satellite systems in a timely manner.
  • Demonstrated commitment to professional development by staying current on industry trends, emerging technologies, and best practices in satellite installation techniques.
  • Maintained high-quality work standards by adhering to industry regulations and company guidelines during installations.
  • Optimized scheduling efficiency by accurately estimating job duration times while considering potential complications or challenges that may arise during installations.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.

Screw Machine Operator

Production Hook-Up Services
08.1997 - 08.2007
  • Increased workplace safety by adhering to company policies and industry regulations during all machine operations.
  • Upheld strict attention to detail throughout all aspects of the manufacturing process to ensure accuracy in final product dimensions and tolerances met requirements consistently.
  • Ensured adherence to quality standards with thorough inspections of produced parts using calipers, micrometers, and other measuring tools.
  • Supported continuous improvement initiatives by actively participating in process review meetings and providing constructive feedback on current procedures.
  • Minimized equipment malfunctions through diligent preventive maintenance measures and timely repairs when necessary.
  • Regularly communicated with supervisors and team members to share updates on production progress and address any potential concerns or issues.
  • Improved overall production rate by optimizing machine settings and adjusting tooling as needed.
  • Built strong relationships with colleagues across departments to foster a positive working environment conducive to high productivity levels.
  • Decreased machine downtime by performing routine maintenance and troubleshooting on a regular basis.
  • Streamlined workflow through effective organization of work area, tools, and raw materials.
  • Replaced dull or inefficient equipment parts to enhance machinery performance and improve production yields.
  • Increased production standards by minimizing production failures and promoting efficient setups.

Rigger

Production Hook-Up Services
08.1997 - 08.2004
  • Developed strong teamwork skills by collaborating closely with fellow crew members on various tasks and projects.
  • Maintained clean and organized work areas, minimizing potential hazards during operations.
  • Ensured accuracy in load calculations, facilitating safer lifting procedures.
  • Demonstrated versatility by adapting to various roles within the rigging team, fostering an environment of flexibility and collaboration.
  • Demonstrated strong problem-solving abilities while troubleshooting issues during complex lifts or installations.
  • Enhanced productivity by aiding other trades when possible during slow periods or downtime.
  • Increased overall efficiency by quickly adapting to new techniques and technologies within the industry.
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Removed debris and waste from job sites.
  • Cleared work sites of hazardous items.
  • Unloaded and stored construction materials.
  • Followed instructions from construction project managers and supervisors.

Sandblaster

Production Hook-Up Services
08.1997 - 08.2004
  • Maintained abrasive blasting equipment and performed minor repairs.
  • Enhanced surface quality by skillfully operating sandblasting equipment on various materials.
  • Ensured optimal equipment performance with regular maintenance, cleaning, and timely repairs.
  • Maintained a safe and efficient work environment by adhering to safety protocols and proper handling of hazardous materials.
  • Collaborated with team members to complete large-scale projects, streamlining processes for increased productivity.
  • Reduced downtime by quickly troubleshooting issues with equipment malfunctions or unexpected challenges during the sandblasting process.
  • Contributed to project completion within deadlines by efficiently managing time and resources for sandblasting tasks.
  • Achieved desired surface finishes by selecting appropriate abrasives and adjusting sandblasting techniques as needed.
  • Used personal protective gear to eliminate exposure to harmful dust, fumes and materials.
  • Smoothed uneven surfaces using sanding equipment to produce high-quality finished products.

Education

GED -

Night School
Breaux Bridge, LA

Skills

  • Complaint Handling
  • Customer Service
  • Problem-solving abilities
  • Ticket management
  • Technical Troubleshooting
  • Customer Relations
  • Critical Thinking
  • Client Relations
  • Problem Resolution
  • Team Development
  • Product Knowledge

Timeline

Customer Support Specialist

Viasat
04.2021 - 01.2024

Network Operations Analyst

RigNet
06.2017 - 04.2021

Customer Support Agent

RigNet
06.2017 - 04.2021

Field Service Technician

Data Tech Solutions
07.2008 - 06.2017

Shop Assembly Technician

Data Tech Solutions
07.2008 - 06.2017

Field Technician Satellite Installer

Direct TV/ Dish Network
08.2004 - 07.2008

Screw Machine Operator

Production Hook-Up Services
08.1997 - 08.2007

Rigger

Production Hook-Up Services
08.1997 - 08.2004

Sandblaster

Production Hook-Up Services
08.1997 - 08.2004

GED -

Night School

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James Stelly