James P. McCormack, II
Bossier City
Summary
Detail-oriented Service Technician with over 15 years of experience in installation, repair, and preventive maintenance. Proven track record in quality assurance and regulatory compliance, ensuring optimal equipment performance and customer satisfaction. I also possess a background in the medical field and blood banking industry.
Overview
33
33
years of professional experience
Work History
Service Technician
Greer Equipment, INC
Shreveport, LA
04.2011 - Current
- Diagnosed and repaired equipment malfunctions, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on various machinery, extending equipment lifespan and reliability.
- Collaborated with team members to troubleshoot complex technical issues, enhancing problem-solving efficiency.
- Trained junior technicians on repair procedures and safety protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Product Management Technician III
Lifeshare Blood Centers
Shreveport, LA
05.1993 - 05.2011
- Monitored inventory levels of supplies, ensuring consistent availability for daily operations.
- Followed SOP in production to ensure safety and abide by company's cGMP procedures.
- Implemented quality control measures to maintain compliance with regulatory standards in blood handling.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted company's monitoring and safety checks on all blood component storage equipment.
Education
No Degree - Computer Information Systems
University of Louisiana At Monroe
Monroe, LAAssociate of Applied Science - Computer Information Systems
Louisiana Delta Community College
Monroe, LASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Quality assurance
- Customer relationship management
- Regulatory compliance
Timeline
Service Technician
Greer Equipment, INC
04.2011 - Current
Product Management Technician III
Lifeshare Blood Centers
05.1993 - 05.2011
No Degree - Computer Information Systems
University of Louisiana At Monroe
Associate of Applied Science - Computer Information Systems
Louisiana Delta Community College