Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jami Anderson

West Monroe

Summary

Dynamic customer service professional with extensive experience at Entergy, adept at managing high-pressure situations while delivering exceptional support. Skilled in active listening and documentation, I consistently enhance customer satisfaction and loyalty. Proven ability to multitask effectively, ensuring efficient operations and positive outcomes in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Call Center Customer Service Representative

Entergy
04.2025 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.

Retail Cashier/Sales Associate

Cracker Barrell Old Country Store
11.2020 - 04.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.

Customer Service Representative

Coast Professional Inc.
11.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Nutrition Aide

St. Joseph Continuing Care
06.2020 - 08.2020
  • Continuously evaluated meal plans and adapted them to meet patients'' changing needs, contributing to their overall well-being and recovery.
  • Maintained accurate records of patient meals, dietary restrictions, and preferences for efficient meal preparation.
  • Improved patient satisfaction by providing customized meal plans according to their dietary needs.
  • Facilitated better communication between kitchen staff and healthcare providers, resulting in improved patient care.
  • Ensured timely delivery of meals to patients, adhering to strict schedules and quality standards.
  • Contributed to a safe working environment by strictly following sanitation guidelines and food safety regulations.
  • Streamlined kitchen processes by efficiently organizing workspace, equipment, and supplies for maximum productivity during peak meal periods.

Retail Cashier

Kohl's
09.2019 - 05.2020
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.

Retail Cashier

Target
05.2009 - 05.2010
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

Drive-Thru Operator

McDonald's
02.2008 - 05.2008
  • Adhered to safety protocols while operating drive-thru equipment, minimizing accidents or injuries.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of food items, meeting high quality standards.
  • Implemented inventory control measures to minimize waste and maintain adequate stock levels for optimal operation efficiency.
  • Handled high-pressure situations calmly while maintaining professional communication with both customers and colleagues alike.

Education

Madison High School
Tallulah, LA

Skills

  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Call center customer service
  • Empathy display
  • Documentation and reporting
  • Account updating
  • Account management
  • Multitasking and organization
  • Clear communication
  • Active listening
  • Decision-making

Timeline

Call Center Customer Service Representative

Entergy
04.2025 - Current

Customer Service Representative

Coast Professional Inc.
11.2023 - 12.2023

Retail Cashier/Sales Associate

Cracker Barrell Old Country Store
11.2020 - 04.2025

Nutrition Aide

St. Joseph Continuing Care
06.2020 - 08.2020

Retail Cashier

Kohl's
09.2019 - 05.2020

Retail Cashier

Target
05.2009 - 05.2010

Drive-Thru Operator

McDonald's
02.2008 - 05.2008

Madison High School

Similar Profiles

CREATE PROFILE
Jami Anderson