Jami Martinez
Downsville
Summary
Highly skilled Opening Manager with background in store launches, staff training, and operational setup. Strengths include strategic planning, team leadership, and process implementation to ensure smooth store openings. Demonstrated ability to increase efficiency and improve workflow by applying effective management techniques. Proven track record of positive customer experiences.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Opening Manager
McDonald’s
Powell
05.2025 - 02.2026
- Managed restaurant opening procedures to ensure smooth daily operations.
- Trained team members on customer service standards and food safety practices.
- Implemented cleaning schedules to uphold hygiene and sanitation standards.
- Engaged with customers to enhance their dining experience and resolve inquiries.
- Processed payments from customers using POS systems efficiently.
- Provided leadership and guidance to team members as needed.
Customer service specialist
Sodexo
Powell
08.2024 - 05.2025
- Stocked and cleaned and handled money
- Greeted customers and informed them of special days
- Kitchen work consist of prepping and preparing for meals
Opening Manager
McDonald’s
Powell
06.2023 - 08.2024
- Managed restaurant opening procedures to ensure smooth daily operations.
- Trained team members on customer service standards and food safety practices.
- Coordinated inventory management and supply ordering for efficient stock levels.
Motel Front Desk Clerk
Yellowstone motel
Greybull
04.2022 - 06.2023
- Greeted guests upon arrival and checked them into their rooms.
- Managed reservations using the hotel's property management system.
- Handled guest inquiries and resolved issues efficiently.
Staff Member
Boys and Girls Club
Powell
10.2021 - 04.2022
- Organized recreational activities for youth, promoting teamwork and cooperation.
- Assisted in planning events and programs to engage club members effectively.
- Supported staff in maintaining a safe and welcoming environment for all members.
Cashier
Blair’s
Powell
12.2020 - 10.2021
- Processed customer transactions efficiently at Blair's retail location.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area at Blair's.
Crew Member
McDonald’s
Powell
06.2019 - 11.2020
- Prepared and served food items according to safety and quality standards.
- Operated cash register, processed transactions, and handled customer payments.
Education
Powell High School
Powell, WYSkills
- Restaurant opening
- Team leadership
- Customer engagement
- Food safety
- POS systems
- Service excellence
- Problem resolution
- Effective communication
- Time management
- Quality control
- Cash handling
Certification
- Serve safe 2024
Timeline
Opening Manager
McDonald’s
05.2025 - 02.2026
Customer service specialist
Sodexo
08.2024 - 05.2025
Opening Manager
McDonald’s
06.2023 - 08.2024
Motel Front Desk Clerk
Yellowstone motel
04.2022 - 06.2023
Staff Member
Boys and Girls Club
10.2021 - 04.2022
Cashier
Blair’s
12.2020 - 10.2021
Crew Member
McDonald’s
06.2019 - 11.2020
Powell High School