Jamie Carter
Oakdale
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Collections Agent
Lacapfcu
11.2021 - 11.2025
- Managed accounts receivable, ensuring timely collection of overdue payments.
- Resolved customer inquiries and disputes, maintaining positive relationships and satisfaction levels.
- Conducted regular account reviews to identify potential payment issues and mitigate risks.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained accurate records of customer accounts, payments and payment plans.
Pharmacy Technician
Oakdale Drug Pharmacy
01.2019 - 11.2021
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of pharmaceuticals and supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage and potential side effects clearly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Daycare Teacher's Assistant
Wee Center
12.2013 - 01.2021
- Assisted in developing and implementing daily lesson plans to enhance children's learning experiences.
- Supported classroom management strategies to maintain a safe and engaging environment for children.
- Fostered positive relationships with children, promoting social skills and emotional development through interactive play.
- Participated in professional development workshops to stay current with early childhood education best practices.
Education
High School Diploma -
Oakdale High
Oakdale, LANo Degree - Certified Pharmacy Tech
LSU Shreveport
Shreveport, LA10-2019
Skills
- Payment arrangement
- Collections processing
- Account management
- Staff development
- Financial reporting
- Records maintenance
- Clear communication
- Updating customer accounts
- Analytical and critical thinking
- Pleasant telephone demeanor
- Basic mathematics
- Work Planning and Prioritization
Languages
English
Timeline
Collections Agent
Lacapfcu
11.2021 - 11.2025
Pharmacy Technician
Oakdale Drug Pharmacy
01.2019 - 11.2021
Daycare Teacher's Assistant
Wee Center
12.2013 - 01.2021
High School Diploma -
Oakdale High
No Degree - Certified Pharmacy Tech
LSU Shreveport