Jamie Cox
BATON ROUGE
Summary
Accomplished Supervisor at ERS/GOHSEP adept in client advocacy and stakeholder collaboration. Excelled in enhancing client satisfaction, quality control and team performance, achieving significant improvements in service delivery. Skilled in staff management and program planning, with a proven track record of fostering teamwork and solving complex problems efficiently.
Overview
10
10
years of professional experience
Work History
LADCMP Ida Case Manager Supervisor
ERS/GOHSEP-Workforce Group
06.2022 - Current
- Provided ongoing support to 6-15 case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
Procurement Specialist- Ida Temp Housing Haul and Install
ERS / GOHSEP-APTIM
11.2021 - 06.2022
- Review government and commercial invoices, agreements, contracts, change orders and other legally binding documents.
- Coordinate review of these documents for payment distribution and discrepancies with Legal and Risk Management as necessary.
- Advise/train staff regarding contract administration, risk avoidance, change order management, and cost and pricing.
- Review Job Initiation Forms to ensure that a properly reviewed and approved contract is in place and that the information provided on the form is consistent with that in the contract.
- Performs bid evaluations and review of issued purchase orders for materials and services.
- Ensures all purchase orders are complete and reference all necessary conditions and deliverables, including signatures, marking, packaging, payment, documentation and shipment details.
- Identifies problems and discrepancies that may occur and assists in implementing corrective action.
- Ensures work is being coordinated between other departments, offices, to meet project requirements.
- Ensures effective management of procurement procedures as established in company policies..
- Assumes responsibility for cost, schedule, quantity and budget control of assigned work.
Eligibility Coordinator
Florida ERAP- TIDAL BASIN/ Workforce Group
07.2021 - 11.2021
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
- Organized relevant documentation for audits both internally and externally ensuring compliance within established guidelines.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure accurate eligibility determination.
- Conducted thorough reviews of documentation to establish clients'' eligibility for various assistance programs.
- Collaborated with interdisciplinary teams to create comprehensive support plans for eligible clients.
- Implemented quality control measures that improved accuracy in the eligibility determination process.
- Coordinated with multiple agencies to gather necessary information, ensuring accurate evaluation of applicant qualifications.
- Trained new Eligibility Coordinators on department procedures, contributing to the overall improvement of the team''s performance.
- Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Established databases to track, analyze and automate eligibility application processes.
Field Project Coordinator
Walmart Home Office
09.2018 - 06.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Maintained accurate documentation of all projects, practicing and upholding all safety procedures on project sites.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Monitored project progress, identified risks and took corrective action as needed.
Hotel General Manager
Sandpiper Property Management
10.2014 - 12.2017
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Created and managed accurate occupancy forecasts and budgets.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Coordinated with local and government disaster agencies, and insurance companies to deliver temporary lodging solutions for displaced individuals.
Education
Advance Emergency Management - Disaster Preparedness
Tulane University
New Orleans, LASkills
- Client advocacy
- Program planning
- Stakeholder collaboration
- Case assessment
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Staff management
- Case management
- Performance tracking
- Quality assurance controls
- Documentation proficiency
Timeline
LADCMP Ida Case Manager Supervisor
ERS/GOHSEP-Workforce Group
06.2022 - Current
Procurement Specialist- Ida Temp Housing Haul and Install
ERS / GOHSEP-APTIM
11.2021 - 06.2022
Eligibility Coordinator
Florida ERAP- TIDAL BASIN/ Workforce Group
07.2021 - 11.2021
Field Project Coordinator
Walmart Home Office
09.2018 - 06.2021
Hotel General Manager
Sandpiper Property Management
10.2014 - 12.2017
Advance Emergency Management - Disaster Preparedness
Tulane University
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