Business Administration graduate with experience in senior living, customer service, and day-to-day operations. While my background may not match every job description exactly, I am a quick learner who is comfortable taking on new responsibilities and learning new systems and processes. I am dependable, organized, work well with people, and am motivated to bring my existing skills into a new role and grow with the company.
• Managed daily schedules, calendars, activities, communications, and other department tasks while keeping up with several priorities at once.
• Kept digital records, calendars, and other documents organized using Microsoft Office and other computer systems.
• Tracked department expenses and budget information when planning activities and ordering supplies.
• Communicated with residents, families, staff, and other departments to answer questions and coordinate needs.
• Worked with different departments to plan events and make sure activities and programs were ready and ran smoothly.
• Helped organize staff responsibilities and kept the department on schedule.
• Managed the activity department and kept daily plans, schedules, procedures, and documentation organized.
• Completed resident assessments and worked with the care team when updating care plans and addressing resident needs.
• Worked with nurses, staff, residents, and families and adjusted plans when priorities changed.
• Handled day-to-day department responsibilities while keeping a positive and organized work environment.
DILLARD’S — Slidell, LA
Customer Service Representative | December 2018 – January 2020
• Helped customers with questions and problems and provided friendly service during busy periods.
• Assisted Human Resources with recruitment communications and organizing employment-related documents.
• Worked with sales staff and other departments to support promotions and special events.