Jamie M. Champ
Lafayette
Summary
With more than 15 years of experience in management and customer service I am dedicated to creating a positive workplace for employees and customers. Including a history of meeting company goals while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
20
20
years of professional experience
Work History
Before and After School Care Assistant
Lafayette Renaissance Academy
08.2022 - Current
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Manager
Live Oak Coin Laundry
03.2003 - Current
- Assisted with hiring, training and mentoring new staff members.
- Hands-On Participation, running errands & maintaining facility equipment
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
CDL Class A Driver
Heniff Transportation
09.2021 - 06.2022
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Drove tanker trucks to make deliveries of gasoline, lubricating oil and crude oil to customers.
Assistant Manager
Gaudeau Inc
02.2016 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Record keeping – Invoicing, Scheduling, Filing, Inventory, and Daily Deposits
- 24 Hour on-call if available
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative/ Receptionist
Lafayette General Hospital
01.2015 - 03.2016
- Assisted patients with medical related questions
- Email, scan, and fax company records
- Answer all incoming phone calls and manage multi-line phone system
- Verify insurance coverage and benefits before services are rendered
Customer Service/Cashier
Cracker Barrel
01.2013 - 01.2014
- Provide excellent Customer Service, Running of Register, Balance register, daily deposits
- Take in Inventory, stock merchandise, balance paperwork
- Monitor all stations to ensure all drawers have adequate cash available
- Prepare packages for shipping
- Maintain a clean work environment
Customer Service/Cashier
TA Truck Stop
01.2005 - 01.2012
- Assist all customers, provide information, and resolve complaints
- Balance of Registers and ensure accuracy and adequate cash available
- Inventory Control – Unload & Stock Inventory, Develop Merchandise Displays
- Matching of Tickets, Invoicing, Prices Changes
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2021
Skills
- Train Employees
- Medical Billing
- Multi-Line Telephone Operation
- Problem-Solving Ability
- Appointment Scheduling
- Customer Service
Timeline
Before and After School Care Assistant
Lafayette Renaissance Academy
08.2022 - Current
CDL Class A Driver
Heniff Transportation
09.2021 - 06.2022
Assistant Manager
Gaudeau Inc
02.2016 - 06.2021
Customer Service Representative/ Receptionist
Lafayette General Hospital
01.2015 - 03.2016
Customer Service/Cashier
Cracker Barrel
01.2013 - 01.2014
Customer Service/Cashier
TA Truck Stop
01.2005 - 01.2012
Manager
Live Oak Coin Laundry
03.2003 - Current
High School Diploma -
Penn Foster Career School
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