Jamien Holland
Baton Rouge
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Southern University Campus Bookstore Manager
Follett Inc.
08.2023 - Current
- Increased sales by establishing strong relationships with publishers and negotiating better deals.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Operational Manager
Community Coffee
07.2022 - 05.2023
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Hotel Manager
Carriage House River Ranch
10.2021 - 05.2022
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Worked effectively in fast-paced environments.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Enhanced hotel's online presence by optimizing website and engaging with guests through social media platforms.
Education
J.D. - Law
Southern University Law Center
Baton Rouge, LA05-2028
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette
Lafayette, LA05-2022
High School Diploma -
Math, Science, And Arts Academy
Saint Gabriel, LA05-2016
Skills
- Budget Oversight Proficiency
- Hospitality Management Skills
- Process Improvement Management
- Collaborative Team Management
- Cost Control Strategies
- Team-Based Cooperation
- Strategic Problem Analysis
- HR Document Translation
Certification
- ServSafe Food Handler's Certification
- Paralegal Certification Course CLS BARBRI 2022 June
- Responsible Vender Card State of Louisiana, Department of Revenue Office of Alcohol and Tobacco Control 2025 October
Timeline
Southern University Campus Bookstore Manager
Follett Inc.
08.2023 - Current
Operational Manager
Community Coffee
07.2022 - 05.2023
Hotel Manager
Carriage House River Ranch
10.2021 - 05.2022
J.D. - Law
Southern University Law Center
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette
High School Diploma -
Math, Science, And Arts Academy
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