Summary
Overview
Work History
Education
Skills
Hobbies and Interests
STRENGTHS
Languages
References
Timeline
Generic

Jamilyn Patton

Baton Rouge

Summary

Dynamic administrative professional with a proven track record at Jiles Roofing & Jiles Solar Power, enhancing scheduling efficiency and document management. Skilled in training and mentoring, I successfully improved team productivity and streamlined operations, showcasing my attention to detail and commitment to excellence in office management.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Jiles Roofing & Jiles Solar Power
New Braunfels
06.2024 - 07.2025
  • Coordinated daily office operations, which streamlined workflow and improved overall efficiency, ensuring that all team members had the resources they needed to succeed.
  • Managed scheduling for multiple executives, helping to reduce scheduling conflicts by 30%, and allowing the team to maximize productivity.
  • Maintained comprehensive filing systems and databases, which greatly improved access to important documents and information, making it easier for staff to find what they needed quickly.
  • Assisted in the preparation of project proposals and presentations, which enhanced the professionalism of our client communications, and contributed to winning three new contracts for the company.

Stay-at-Home Mom

Family Home
New Braunfels
01.2022 - 05.2024
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Successfully juggling various tasks and responsibilities simultaneously.
  • Managing budgets for the household.

Front Desk Clerk

Gordon Mckernan Injury Attorneys
Baton Rouge
07.2021 - 12.2021
  • Performed interpreting assignments proficiently, facilitating effective communication between parties.
  • Provided translation services for personal documents and reports, maintaining linguistic integrity and cultural sensitivity.
  • Efficiently managed incoming mailings, deliveries, faxes, and other communications, ensuring their accurate sorting and distribution.
  • Ensured the orderly maintenance and filing of all crucial documents for easy access and retrieval.
  • Proficiently uploaded electronic files and images into a comprehensive document management system for enhanced efficiency and accessibility.

Youth Support Specialist

Behavioral Services of Louisiana
Baton Rouge
07.2020 - 07.2021
  • Supported at-risk youth by developing personalized care plans, which helped clients set and achieve their individual goals, leading to improved overall well-being, and engagement in school and community activities.
  • Collaborated with families and local organizations to coordinate resources and services.
  • Monitored and documented client progress through regular assessments, which allowed for timely adjustments to treatment plans, ensuring each youth received the most effective support tailored to their evolving needs.

Shipping Manager

Southern Candymakers
New Orleans
01.2019 - 08.2020
  • Organized and streamlined shipping processes, which reduced delivery times by 20% and improved customer satisfaction ratings significantly. This effort ensured that our products reached customers faster and more efficiently.
  • Implemented an inventory management system that provided real-time tracking of stock levels, which minimized stockouts and overages, ensuring we had the right products available at the right time for our customers.
  • Trained and mentored a team of five shipping coordinators, helping them develop skills in logistics management and customer service, which led to a noticeable improvement in team performance and morale.

Customer Service Representative

Southern Candymakers
New Orleans
01.2016 - 08.2020
  • Assisted customers with inquiries and issues, which helped to enhance overall satisfaction and build long-term loyalty to Southern Candymakers.
  • Handled order processing and inventory management, ensuring timely deliveries and minimizing stock discrepancies, which contributed to smoother operations and happier customers.
  • Trained new team members on customer service protocols.
  • Collaborated with the sales team to gather customer feedback, which informed product development and marketing strategies, ultimately increasing sales by better meeting customer needs.
  • Developed comprehensive scripts as references for effective communication during phone calls.

Education

Some College (No Degree) - Criminology

Hofstra University
Hempstead, NY

Some College (No Degree) - Criminology

Loyola University, New Orleans
New Orleans, LA

Skills

  • Training and mentoring
  • Program files maintenance
  • Multi-line phone systems
  • Email management
  • Document conversion
  • 10-key proficiency
  • Data entry documentation
  • Digital Filing Systems Professional
  • Event Coordination Software Professional
  • Appointment Scheduling Software Professional
  • Office Productivity Tools Professional
  • Customer relationship management
  • Bilingual communication
  • Office management
  • Scheduling efficiency
  • Attention to detail

Hobbies and Interests

Getting lost in a good book, Feeling the music, Listening to Podcasts

STRENGTHS

# Communication Skills # Problem-Solving # Time Management # Team Collaboration # Adaptability # Organizational Skills # Client Focused # Empathy # Leadership # Cultural Sensitivity # Organizational Skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

Jiles Roofing & Jiles Solar Power
06.2024 - 07.2025

Stay-at-Home Mom

Family Home
01.2022 - 05.2024

Front Desk Clerk

Gordon Mckernan Injury Attorneys
07.2021 - 12.2021

Youth Support Specialist

Behavioral Services of Louisiana
07.2020 - 07.2021

Shipping Manager

Southern Candymakers
01.2019 - 08.2020

Customer Service Representative

Southern Candymakers
01.2016 - 08.2020

Some College (No Degree) - Criminology

Hofstra University

Some College (No Degree) - Criminology

Loyola University, New Orleans

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