Dynamic technician with a proven track record at Royal Honda, excelling in maintenance and repairs while ensuring safety and quality. Recognized for exceptional attention to detail and customer service, I effectively trained new team members and contributed to performance improvement initiatives, enhancing overall operational efficiency. Tech-savvy and adept at troubleshooting complex issues.
Overview
9
9
years of professional experience
Work History
Technician
Royal Honda
12.2021 - Current
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed maintenance procedures on customer vehicles.
Completed complex repairs quickly and had good attention to detail.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Host
Boulevard American Bistro
10.2020 - 12.2021
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Census Enumerator
Government
08.2020 - 09.2020
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Met with supervisor to review procedures, report issues or concerns and receive instructions.
Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Team Member
Baskin Robins
08.2017 - 11.2019
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Trained all the new hires and worked the POS to help customers check out
Contributed to team success by completing jobs quickly and accurately.
Cook
Sonic
03.2016 - 01.2018
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Chef de magasin, Réceptionnaire motos at Honda, Royal Enfield, Mash, Rieju, Morini, CanamChef de magasin, Réceptionnaire motos at Honda, Royal Enfield, Mash, Rieju, Morini, Canam