Lillian Robinson
West Monroe
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Concentrix, Remote
01.2020 - 06.2025
- Assisted customers with inquiries about healthcare services and policies.
- Resolved issues by coordinating with healthcare providers and internal teams.
- Educated patients on benefits, coverage options, and claims processes.
- Provided training to new staff on customer service protocols and systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Customer Service Representative
VXI, Remote
01.2018 - 01.2020
- Collaborated with team members to enhance support processes and service delivery.
- Trained new staff on customer service protocols and technical support procedures.
- Maintained up-to-date knowledge of company products and industry trends.
- Educated customers on product features and best practices for usage.
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
Technical Support Representative
Foundever, Remote
01.2016 - 01.2018
- Provided technical support for customers via phone and chat channels.
- Diagnosed hardware and software issues in customer systems effectively.
- Guided customers through troubleshooting steps using clear communication.
- Troubleshot customer inquiries related to software and hardware issues.
Education
High School Diploma -
Carroll High School
Monroe, LASkills
- HIPAA compliance
- Effective communication
- Appointment scheduling
- Patient payment processing
- Insurance claims follow-up
- Claims processing
- Insurance billing
Timeline
Healthcare Customer Service Representative
Concentrix, Remote
01.2020 - 06.2025
Customer Service Representative
VXI, Remote
01.2018 - 01.2020
Technical Support Representative
Foundever, Remote
01.2016 - 01.2018
High School Diploma -
Carroll High School