Jamyla Davis
New Iberia
Summary
Detail-oriented Customer Service and Administrative Professional with over 10 years of experience in delivering customer support, coordinating operations, and leading teams. Skilled in managing priorities, resolving complex issues, and ensuring confidentiality while meeting productivity targets. Seeking to apply strong administrative and customer support skills in a remote role that fosters career growth.
Overview
13
13
years of professional experience
Work History
Supervisor
Little Caesars Pizza
Metairie
07.2025 - Current
- Supervise daily restaurant operations while ensuring exceptional customer service and operational efficiency.
- Train, coach, and support team members on company procedures and service expectations.
- Enter and verify customer orders accurately using computerized POS systems.
- Resolve customer concerns while maintaining professionalism in a high-volume environment.
- Prepare operational reports, reconcile cash drawers, and ensure accurate documentation.
- Coordinate staffing, workflow, inventory, and food quality standards.
- Maintain compliance with safety, sanitation, and operational procedures.
Owner/Operator
MYLAMADESTUDIO,LLC
02.2025 - Current
- Manage all daily business operations for a custom apparel and promotional products company.
- Coordinate customer orders from initial consultation through production and delivery.
- Maintain accurate customer records, invoices, payment information, and production schedules.
- Communicate with clients through email, phone, social media, and website inquiries while providing timely updates.
- Resolve customer concerns professionally to ensure a positive customer experience.
- Manage multiple projects simultaneously while consistently meeting production deadlines.
- Utilize online platforms and business software to organize workflow and monitor customer communications.
Remote Customer Service Representative (Training)
Solutran
Lake Charles
11.2023 - 02.2024
- Successfully completed remote customer service training focused on professional communication and virtual work environments.
- Learned to navigate multiple computer applications while documenting customer interactions accurately.
- Demonstrated proficiency in remote communication, troubleshooting, and customer account support.
- Maintained confidentiality while following company procedures and quality standards.
Customer Experience Coordinator
Home Goods
Lake Charles
05.2023 - 11.2023
- Deliver exceptional customer service while managing high-volume front-end operations in a fast-paced retail environment.
- Resolve customer concerns efficiently by researching issues, identifying solutions, and ensuring complete customer satisfaction.
- Process transactions, returns, exchanges, and account inquiries with a high level of accuracy.
- Train and mentor newly hired associates on company policies, customer service standards, and operational procedures.
- Coordinate daily register assignments, break schedules, and front-end workflow to maintain efficient operations.
- Maintain confidential customer and company information while adhering to organizational policies.
- Collaborate with leadership to improve customer experience, increase operational efficiency, and achieve store performance goals.
- Recognized for professionalism, attention to detail, and ability to manage multiple priorities simultaneously.
Supervisor
Finish Line
Lake Charles
12.2019 - 08.2022
- Supervised daily store operations while leading a team to meet customer service and sales goals.
- Provided coaching, training, and performance feedback to improve team effectiveness.
- Resolved customer concerns through effective communication and problem-solving techniques.
- Maintained accurate operational records, cash reconciliation, and opening/closing procedures.
- Assisted management with scheduling, inventory management, merchandising, and operational planning.
- Prioritized multiple responsibilities while ensuring compliance with company policies and procedures.
Service Leader
Forever 21
Lake Charles
08.2018 - 01.2020
- Supported daily store operations through merchandising, inventory management, and customer service.
- Assisted management with operational planning and execution of company initiatives.
- Processed merchandise shipments and maintained organized inventory records.
- Assisted customers with purchases, product information, and issue resolution.
- Contributed to achieving operational and customer service performance goals.
Supervisor
Little Caesars Pizza
Metairie
08.2013 - 08.2018
- Supervise daily restaurant operations while ensuring exceptional customer service and operational efficiency.
- Train, coach, and support team members on company procedures and service expectations.
- Coordinate staffing, workflow, inventory, and food quality standards.
- Resolve customer concerns while maintaining professionalism in a high-volume environment.
- Prepare operational reports, reconcile cash drawers, and ensure accurate documentation.
- Enter and verify customer orders accurately using computerized POS systems.
- Maintain compliance with safety, sanitation, and operational procedures.
Education
Some College (No Degree) - General Studies
Sowela Technical Community College
Lake Charles, LASome College (No Degree) - Business Administration And Management
McNeese State University
Lake Charles, LASkills
- Team Leadership
- Staff Training
- Customer Service Excellence
- Problem Resolution
- Customer Retention
- Administrative Support
- Records Management
- Data Entry & Documentation
- Calendar & Schedule Coordination
- Quality Assurance
- Microsoft Office Suite
- Google Workspace
- CRM/POS Systems
- Multi-System Navigation
- Remote Work Readiness
- Process improvement reporting
- Time Management
- Organizational Skills
- Verbal & Written Communication
- Active Listening
- Confidential Information Handling
- Process improvement reporting
Accomplishments
Leadership & Recognition
- Selected for leadership roles requiring independent decision-making and daily operations management.
- Trusted with opening and closing procedures, cash reconciliation, and confidential business operations.
- Recognized for delivering exceptional customer service in fast-paced environments.
- Trained and mentored new employees on company procedures and customer service standards.
Professional Strengths
- Customer Relationship Management
- Administrative Support
- Data Entry & Recordkeeping
- Conflict Resolution
- Customer Account Management
- Microsoft Office Suite
- Google Workspace
- Team Leadership
- Staff Training & Coaching
- Quality Assurance
- Multi-Line Phone Support
- Time Management
- Calendar & Schedule Coordination
- Confidential Information Handling
- Problem Solving
- Written & Verbal Communication
References
References available upon request.
Timeline
Supervisor
Little Caesars Pizza
07.2025 - Current
Owner/Operator
MYLAMADESTUDIO,LLC
02.2025 - Current
Remote Customer Service Representative (Training)
Solutran
11.2023 - 02.2024
Customer Experience Coordinator
Home Goods
05.2023 - 11.2023
Supervisor
Finish Line
12.2019 - 08.2022
Service Leader
Forever 21
08.2018 - 01.2020
Supervisor
Little Caesars Pizza
08.2013 - 08.2018
Some College (No Degree) - General Studies
Sowela Technical Community College
Some College (No Degree) - Business Administration And Management
McNeese State University