JAMYRA GRANT
New Orleans
Summary
Dedicated emergency communications professional seeking an operations supervisor position to utilize strong customer service, conflict resolution, and detail oriented skills. Driven to contribute to a positive team environment and assist in the continued effective management of emergency communications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher I
OPCD
07.2024 - Current
- Utilize and maintain a solid working knowledge of agency policies and procedures
- Relay critical information to responding units, including the location, nature of the incident, and any relevant details.
HIM Coordinator
Ochsner
12.2023 - 11.2024
- Assist patients in resolving questions and concerns about the birth certificate by communicating with local and state registrars.
- Organizing and keeping patient medical records updated with the completion of daily POC scanning.
- Notarize paternity sworn affidavits following Louisiana law.
Emergency Communications Specialist I
OPCD
Louisiana
01.2023 - 12.2023
- Receive and prioritize emergency and non-emergency calls and 911 text requests for help from the public requesting police, fire, and EMS.
- Administer care to citizens by providing pre-arrival medical instructions or directing callers through procedures such as childbirth, bleeding control, etc.
Financial Transactions Specialist
Allied Universal Event Services
Metairie
08.2022 - 01.2023
- Developed schedules for staff assignments based on event needs and resources.
- Assisted in developing strategies to increase customer satisfaction levels.
- Tracked and recorded received and pending invoices cross referenced with past events.
Director of Operations
NOLA Protection Group LLC
Harvey
06.2021 - 07.2022
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Managed vendor relationships to secure quality services and products.
- Analyzed operational data to identify trends and enhance decision-making.
Public Safety Staffing Coordinator
ASM Global
New Orleans
02.2019 - 06.2022
- Developed relationships with local staffing agencies to enhance recruitment efforts.
- Supported event operations by ensuring adequate staffing levels were met.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Education
Pharmacy Technician Certification -
STEPFUL INC
01.2025
General Studies -
WEST JEFFERSON HIGH SCHOOL
01.2002
Skills
- Detail-oriented
- Policy Development/Enforcement
- Team player
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- Certified Pharmacy Technician (NHA), 10/01/25
- Registered Pharmacy Technician (LABP), 10/01/25
- CPR/AED (AHA), 10/01/24
References
References available upon request.
Timeline
Emergency Communications Dispatcher I
OPCD
07.2024 - Current
HIM Coordinator
Ochsner
12.2023 - 11.2024
Emergency Communications Specialist I
OPCD
01.2023 - 12.2023
Financial Transactions Specialist
Allied Universal Event Services
08.2022 - 01.2023
Director of Operations
NOLA Protection Group LLC
06.2021 - 07.2022
Public Safety Staffing Coordinator
ASM Global
02.2019 - 06.2022
Pharmacy Technician Certification -
STEPFUL INC
General Studies -
WEST JEFFERSON HIGH SCHOOL