Jamyra Pitts

Dunkin' Donuts

04.2022 - 12.2024

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Adapted quickly to changing demands within the environment, demonstrating flexibility and a strong commitment to quality customer service.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Greeted customers promptly and took orders to keep flow of traffic moving.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Processed orders on POS system and accepted cash and charge payments.
Performed shift change tasks each day to keep store neat and running smoothly.
Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.

Summary