JANAE WATERS
PONCHATOULA
Summary
I am seeking a challenging position where my related work experiences will contribute to my employer's needs and keep me busy as well as the application of new ideas that will help improve processes.
Overview
5
5
years of professional experience
Work History
PATIENT ACCESS ASSOCIATE
NORTH OAKS MEDICAL CENTER
Hammond
02.2026 - Current
- Coordinated patient appointments and referrals to streamline access to care.
- Scheduled appointments for patients according to their needs and preferences.
- Managed high call volumes while delivering exceptional customer service and support.
- Verified insurance information and updated patient records to ensure accuracy and compliance.
- Maintained confidentiality of patient information in compliance with regulations.
EVS TECHNICIAN
NORTH OAKS MEDICAL CENTER
Hammond
03.2025 - 02.2026
- Cleaned and sanitized patient rooms to maintain safety and comfort for patients and staff.
- Disinfected bathrooms and high-traffic areas, contributing to a safer, healthier environment for all facility users.
- Followed infection control guidelines while performing duties throughout the facility.
- Conducted regular inspections of assigned areas for cleanliness and sanitation, reinforcing adherence to safety regulations.
- Assisted team members with training on proper cleaning techniques and procedures.
WAREHOUSE FULFILLMENT ASSOCIATE
KROGER
PLEASANT PRAIRIE
03.2024 - 11.2024
- Outbound support: Pick and pack customer orders in an ambient, chill, or freezer environment
- Assisted in loading and moving customer orders throughout Fulfillment Center to ensure timely delivery
- Inbound support: Receive and transfer goods from suppliers into totes
- Achieved productivity goals by efficiently managing tasks and resources.
- Resolved minor production-related issues and addressed requests from leadership to maintain workflow
- Follow guidelines to ensure a positive customer experience and accurate orders
- Follow all food safety processes and guidelines
- Report any defects or health and safety concerns
- Recommended best practices to leadership to promote continuous improvement in operations
CASHIER/PARTY HOST
CHUCK E CHEESE
GURNEE
10.2022 - 05.2023
- Developed and executed themed parties for diverse client groups, enhancing client satisfaction and engagement.
- Coordinated with team members to manage peak hours during busy events, ensuring a smooth guest experience.
- Addressed guest inquiries and concerns promptly during events, contributing to a positive atmosphere.
- Processed customer transactions efficiently using point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
STORE CLERK ASSOCIATE
JEWEL OSCO
ZION
02.2022 - 06.2022
- Provides prompt, efficient and friendly customer service
- Processed customer transactions using cash register, ensuring accuracy and efficiency
- Bagged customer purchases, enhancing shopping experience and facilitating quick service
- Rotated and replenished merchandise on shelves, maintaining product availability and presentation
- Consolidates product and organizes storage on shelves
- Separated and broke down boxes for storage
- Removed and reported damages for inventory adjustments
CLEANER
GREEN CLEAN CO
HAMMOND
06.2021 - 08.2021
- Performed deep cleaning of kitchens, bathrooms, hardwood floors, and tile flooring to maintain high sanitation standards
- Cleaning tasks include dusting, wiping, sweeping, mopping, scrubbing and using various machines to perform cleaning work
- Used cleaning chemicals, mops, buckets, rags, brooms, vacuum cleaners
- Operated pressure washer while adhering to safety precautions and using protective equipment
- Supported daily operations of family-owned company by performing various cleaning and maintenance tasks
Education
High School Diploma -
ZION BENTON HIGH SCHOOL
ZION, IL05-2023
Skills
- Patient registration
- Appointment scheduling
- Customer service
- Infection control
- Order fulfillment
- Multitasking
- Time management
- Critical thinking
- Conflict resolution
- Communication etiquette
- Warehouse operations
Accomplishments
- Student of the month in senior year of high school
- Mentor to misguided students in high school
- Always being told how reliable I am at each job
- Employee of the month
Timeline
PATIENT ACCESS ASSOCIATE
NORTH OAKS MEDICAL CENTER
02.2026 - Current
EVS TECHNICIAN
NORTH OAKS MEDICAL CENTER
03.2025 - 02.2026
WAREHOUSE FULFILLMENT ASSOCIATE
KROGER
03.2024 - 11.2024
CASHIER/PARTY HOST
CHUCK E CHEESE
10.2022 - 05.2023
STORE CLERK ASSOCIATE
JEWEL OSCO
02.2022 - 06.2022
CLEANER
GREEN CLEAN CO
06.2021 - 08.2021
High School Diploma -
ZION BENTON HIGH SCHOOL