Janaia Malbrough
Carencro
Summary
Detail-oriented warehouse professional skilled in optimizing workflows and maintaining safety protocols. Proven ability to enhance order accuracy and customer satisfaction through effective team collaboration.
Overview
8
8
years of professional experience
Work History
Order Filler
Amazon
Carencro, LA
01.2022 - Current
- Fulfilled customer orders by picking, packing, and labeling items efficiently.
- Collaborated with team members to optimize workflow and reduce order fulfillment time.
- Operated warehouse management systems to ensure accurate order processing and inventory control.
- Maintained a clean and organized work environment to enhance safety and productivity.
Customer Care Representative
Ageless Healthcare
Lafayette, LA
12.2020 - 01.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates and maintained accurate customer records in CRM systems.
- Developed process improvements that enhanced response times for customer requests.
- Facilitated training sessions for new team members on customer service best practices.
- Monitored service interactions to ensure compliance with company policies and quality standards.
Customer Care Representative
A First Name Basis
Lafayette, LA
01.2019 - 12.2020
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to streamline service delivery and enhance customer satisfaction.
- Led initiatives to gather customer feedback, driving enhancements in service offerings and support processes.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
High School Diploma -
Carencro High School
Carencro, LA05-2018
No Degree - Dance
Grambling State University
Grambling, LA05-2021
Skills
- Product picking
- Order accuracy
- Warehouse management systems
- Loading and unloading
- Shipping
- Forklift operation
- Pallet arrangement
- Stock organization
- Warehouse safety protocols
- Mentoring new hires
- Physical stamina
Timeline
Order Filler
Amazon
01.2022 - Current
Customer Care Representative
Ageless Healthcare
12.2020 - 01.2021
Customer Care Representative
A First Name Basis
01.2019 - 12.2020
No Degree - Dance
Grambling State University
High School Diploma -
Carencro High School