JaNasia Emilien
Harvey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-oriented professional with a versatile background in customer service. Skilled in conflict resolution and maintaining high standards of cleanliness and safety. Committed to enhancing customer experiences and driving team performance.
Dedicated and adaptable individual with experience in fast-paced environments. Known for effective communication and teamwork, consistently delivering high-quality service and support. Ready to leverage skills to improve operational efficiency and customer engagement.
Dynamic customer service professional with strong problem-solving and time management skills. Proven ability to enhance customer experiences and resolve issues quickly, contributing to high satisfaction rates.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Restaurant
Bar service
New Orleans
06.2023 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Uber
Driver
Harvey
04.2024 - 06.2025
- Operated equipment and machinery according to safety guidelines.
- Navigated city routes efficiently to provide timely rides for passengers.
- Communicated effectively with passengers to ensure a positive riding experience.
- Assisted passengers with luggage and special needs for enhanced service.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained vehicle cleanliness and safety standards for optimal passenger comfort.
Restaurant Server
Waiter
New Orleans
06.2023 - 10.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Took accurate food and drink orders from guests promptly.
- Delivered food and beverages to tables efficiently and courteously.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with menu recommendations based on guest preferences.
- Handled guest inquiries and resolved complaints professionally and calmly.
- Processed payments accurately using point-of-sale system effectively.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Followed up on guest requests in a timely manner.
- Stocked server areas with supplies before, during and after shifts.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Caregiver
Nanny Services
Metairie
10.2022 - 05.2023
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance well-being.
- Prepared nutritious meals according to dietary requirements and preferences.
- Maintained a clean and safe living environment for clients at home.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
CDL Truck Driving License - CDL Training
Cross Road CDL Academy
Harvey, LA 11.2024 - 12.2024
Manicure And Pedicure Training
Myles’s Beauty College
Terrytown, LA 12.2020 - 04.2021
Conquering Word Academy
Metairie, LouisianaSkills
- Food safety
- Customer service
- Sales techniques
- Order accuracy
- Time management
- Vehicle maintenance
- Team collaboration
- Problem solving
- Organizational skills
- Calm under pressure
- Computer skills
- Route optimization
- Conflict resolution
- Safety compliance
- Effective communication
- Adaptability to change
- Empathy in service
- Analytical and critical thinking
- Quality assurance
- Analytical thinking
Languages
English
Professional
Timeline
CDL Truck Driving License - CDL Training
Cross Road CDL Academy
11.2024 - 12.2024
Uber
Driver
04.2024 - 06.2025
Restaurant
Bar service
06.2023 - 10.2025
Restaurant Server
Waiter
06.2023 - 10.2024
Caregiver
Nanny Services
10.2022 - 05.2023
Manicure And Pedicure Training
Myles’s Beauty College
12.2020 - 04.2021
Conquering Word Academy