Janay Brown
New Orleans
Summary
Dynamic and detail-oriented professional with experience at Amazon, adept in packaging and labeling, and excelling in problem-solving and team collaboration. Enhanced order accuracy and customer satisfaction through efficient work and empathetic dispute resolution. Demonstrated exceptional attention to detail and a commitment to safety and customer service excellence.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
07.2023 - 12.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently lifted materials weighing as much as Number pounds.
Customer Service Representative
Uber Eats
01.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Housekeeping Room Attendant
London Lodge Hotel
03.2022 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associate Degree - Child Development
Delgado Community College
New Orleans, LAHigh School Diploma -
Sophie B Wright
New Orleans 05.2021
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
Timeline
Warehouse Associate
Amazon
07.2023 - 12.2024
Customer Service Representative
Uber Eats
01.2023 - 06.2023
Housekeeping Room Attendant
London Lodge Hotel
03.2022 - 12.2022
Associate Degree - Child Development
Delgado Community College
High School Diploma -
Sophie B Wright
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