JANEE FAULK
Lafayette,LA
Summary
Healthcare Customer Service Supervisor with 14+ years of experience in healthcare administration, patient access, insurance verification, customer service leadership, and call center operations. Proficient in Epic, Oracle, Doctupap, Microsoft Word, Excel, Outlook, Teams, and PowerPoint. Known for leading teams, resolving complex patient concerns, improving workflows, and delivering exceptional service in high-volume healthcare environments. Seeking a remote healthcare operations, patient access, or customer support role.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Lourdes Urgent Care
Lafayette
01.2021 - Current
- Lead and coach a team of 10 customer service representatives.
- Utilize Epic, Oracle, and Doctupap to support patient registration and documentation.
- Resolve escalated patient concerns while maintaining exceptional satisfaction.
- Support insurance verification, scheduling, and daily healthcare operations.
- Train new employees and ensure HIPAA compliance.
Customer Service Representative
Lourdes Urgent Care
Lafayette
01.2014 - 01.2021
- Managed patient registration, insurance verification, scheduling, financial transactions, and administrative support in a high-volume urgent care environment.
Customer Service Representative
AT&T Wireless
Lafayette
01.2012 - 01.2014
- Managed high-volume customer inquiries by providing technical troubleshooting and resolving account issues efficiently.
Education
Associate of Applied Science - Psychology
South Louisiana Community College
Lafayette, LASkills
- Epic
- Oracle
- Doctupap (EMR)
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Microsoft Office Suite
- Team Leadership
- Customer Service
- Scheduling
- Medical Documentation
- Conflict Resolution
Timeline
Customer Service Supervisor
Lourdes Urgent Care
01.2021 - Current
Customer Service Representative
Lourdes Urgent Care
01.2014 - 01.2021
Customer Service Representative
AT&T Wireless
01.2012 - 01.2014
Associate of Applied Science - Psychology
South Louisiana Community College