Jania St Philip
Covington
Summary
Knowledgeable and understand about guest wants and needs in order to achieve a high level of service for the guests. Managing phone calls, tables, and not only needs for guests, but for the rest of the staff as well. Positive and helpful when needed all around by whoever is in need.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Restaurant Hostess
Gallaghers Grill
Covington
11.2023 - Current
- Manage tables for serves
- Understand customers and their needs
- Working under pressure
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Fontainebleau Highschool
Mandeville, LASkills
- Table management
- Customer engagement
- Menu knowledge
- Reservation coordination
Timeline
Restaurant Hostess
Gallaghers Grill
11.2023 - Current
Fontainebleau Highschool