Janice Spears
Baton Rouge
Summary
Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Overview
21
21
years of professional experience
Work History
FC Associate
Amazon
Baton Rouge
08.2024 - Current
- Processed returns according to company policies and procedures.
- Tracked shipments using online tools and updated records accordingly.
- Ensured that all products were properly labeled according to company standards.
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
Customer Support Specialist
Alorica
Irvine
05.2021 - 08.2025
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Investigated customer complaints regarding product quality or service rendered.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Delivered comprehensive phone-based IT assistance, successfully meeting customer requirements.
Corrections Officer
Louisiana Department Of Corrections
01.2015 - 06.2019
- Encouraged positive behaviors through incentives such as privileges or reduced sentences.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
Cashier Team Lead
Walmart
Prairieville
06.2004 - 06.2009
- Monitored cashier performance, providing feedback as needed.
- Analyzed sales data reports to identify trends in customer buying habits.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Education
Associate of Science - Nursing
Baton Rouge Community College
Baton Rouge, LASkills
- Customer service
- Team collaboration
- Loading and unloading
- Packing efficiency
- Pallet jack usage
- Labeling and tagging
- Shipping and receiving
- Equipment troubleshooting
- Product packaging
- Product picking
Languages
English
Professional
Timeline
FC Associate
Amazon
08.2024 - Current
Customer Support Specialist
Alorica
05.2021 - 08.2025
Corrections Officer
Louisiana Department Of Corrections
01.2015 - 06.2019
Cashier Team Lead
Walmart
06.2004 - 06.2009
Associate of Science - Nursing
Baton Rouge Community College