Ja'Nyria Smith
New Orleans,LA
Summary
Proven to excel in fast-paced environments, leveraged time management and customer interaction skills at the United States Postal Service to enhance delivery efficiency and customer satisfaction. Skilled in front desk management and guest services, consistently exceeded employer expectations by implementing creative solutions and fostering professional relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
United States Postal Service, USPS
04.2024 - 07.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
Guest Services Staff Member
RaceTrac
05.2023 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Team Member
Office Depot Inc
11.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Ride Operator
Carousel Gardens
08.2022 - 03.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Trained new ride operators on safety procedures and ride operations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Education
Bachelor of Science - Surgical Technology
Delgado Community College
New Orleans, LA05.2027
High School Diploma -
Mcdonogh College Preparatory School
New Orleans, LA05.2023
Certified Patient Care Technician/ NA - Pre-Nursing
New Orleans Career Center
1331 Kerlerec St, New Orleans, LA03.2023
Skills
- Product and Service Sales
- Front Desk Management
- Shopping Destinations
- Clerical Support
- Credit and Cash Payments
- Office Meetings
- Personable Demeanor
- Guest Satisfaction
- Temperature Checking
- Special Events
- Payment Oversight
- Customer Needs Assessments
- Guest Services
- Time Management
- Mentoring
- Performance Strategies
- Professional Relationships
- Effective Planning
- Word Processing
- Creative Solutions
- Calendar and Scheduling Software
- Customer Interaction
- Posting Charges
- Troubleshooting
- Electronic Recordkeeping
- Monitoring Patient Conditions
- Blood Glucose Monitoring
- Speaking
- Geriatrics
- Culturally Competent Care
- Pediatrics
- Cultural Awareness
- Patient Service
- Family Communication
- Pharmacology
- Oral Hygiene
- Medical Triage
- Feeding Tube Management
- Admissions Support
- Pathology
- Taking Vital Signs
- Critical Thinking
- Room Cleaning and Restocking
- Biological Specimen Handling
- Data Collection
- Consistent Follow Through
- Crutch Fitting
- Simple Dressings
- Documenting Behaviors
- Empathy and Compassionate Care
- Medical Supply Monitoring
- Hospice and Palliative Care
- Laboratory Testing
- Emotional and Social Support
- Medical Equipment Operations
- Active Listening
- Healthcare Expertise
- Range of Motion Exercises
- Medical Laboratory Procedures
- Aseptic Guidelines
- Patient Transporting
- Health Insurance Verification
- Unit Supply Maintenance
- Equipment Disinfection
- Computer Literacy
- Acute and Rehabilitative Care
- Heel Sticks
- Monitoring Fluids
- EMR Updating
- Infection Control Standards
- Non Medical Supply Storage
- Activities of Daily Living (ADL) Support
- Patient Safety Management
- Calm Under Stress
- Microsoft Outlook
- IV Discontinuation
- Specimen Transportation
- Feeding Assistance
- Proper Staffing
- Healthy Living Activities
- Symptom Documentation
- Bathing and Dressing
- Assisting with Daily Living
- Vitals Documentation
- Reading Comprehension
- Patient Admission
- Phlebotomy Training
- Intercultural Competence
- Social Perceptiveness
- Observing Responses
- Corrective Action Planning
- Nursing Staff Support
- Patient Information Collection
- Technology Design
- Human Anatomy
- Observation Documentation
- Telemetry Software
- Monitor Vitals
- Patient Care and Monitoring
- Medical Histories and Vital Statistics
- Needs Determination
- Patient Safety
- Practice Assistance
- Mobility Devices
- Mobility Assistance Aptitude
- Foley Catheter Insertion and Removal
- Science
- Patient Feeding
- Disability Care
- Patient Positioning Understanding
- Service-Orientation
- Restock Shelves
- Healthy Meal Preparation
- First Aid
- Emotional Intelligence
- Clean Rooms Expertise
- Nutrition and Diet
- Light Signaling
- Coordination
- Output Monitoring and Reporting
- Monitoring
- Interdisciplinary Care
- Professional Bedside Manner
Certification
- NCPCT - Patient Care Technician
- CPCT/A - Patient Care Technician/Assistant
- [Pre-Nursing], [ National Healthcareer Association ] - 2023-03-20 2025-03-20
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2024 - 07.2024
Team Member
Office Depot Inc
11.2023 - 04.2024
Guest Services Staff Member
RaceTrac
05.2023 - Current
Ride Operator
Carousel Gardens
08.2022 - 03.2023
Bachelor of Science - Surgical Technology
Delgado Community College
High School Diploma -
Mcdonogh College Preparatory School
Certified Patient Care Technician/ NA - Pre-Nursing
New Orleans Career Center
Similar Profiles
Richard GaryRichard Gary
Mail Carrier at United States Postal Service, USPSMail Carrier at United States Postal Service, USPS
Nickolas Piazza Sr.Nickolas Piazza Sr.
Executive Plant Manager Major at United States Postal Service, USPSExecutive Plant Manager Major at United States Postal Service, USPS
Stephanie McNaughtonStephanie McNaughton
Postmaster/Clerk at United States Postal Service, USPSPostmaster/Clerk at United States Postal Service, USPS