Ja'Qualyn Sam
Lafayette,LA
Summary
Detail-oriented HR Assistant with expertise in managing employee records, enhancing operational efficiency, and developing effective training programs. Proven ability to foster teamwork and improve communication across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Assistant II, L3
Amazon
Carencro, LA
11.2023 - Current
- Developed and maintained employee records using HRSC systems for accuracy and efficiency.
- Oversaw roster management and provided strategic scheduling support. Managed scheduling logistics to enhance operational efficiency.
- Oversaw the facilitation of appeals while providing essential process support. Managed appeal processes and ensured effective support for ongoing operations. Directed efforts to facilitate appeals and enhance process efficiency.
- Delivered effective training programs and resources that empowered support teams and management. Created impactful training materials that enhanced team performance and managerial capabilities. Produced valuable resources that significantly improved support staff and leadership engagement.
- Led initiatives to strengthen employee engagement and associate support. Developed strategies to improve communication and collaboration among team members. Championed programs that enhanced workplace culture and employee satisfaction.
- Established and maintained effective communication channels to support interdepartmental cooperation.
- Coordinated project timelines and deliverables, ensuring consistent follow-through on all phases of development.
Learning Ambassador
Amazon
Carencro, LA
01.2022 - 11.2023
- Facilitated onboarding sessions for new employees to enhance engagement and knowledge retention.
- Developed interactive learning modules utilizing Amazon's proprietary training platforms to improve skill acquisition.
- Collaborated with management to identify training needs and tailored programs to address knowledge gaps.
- Evaluated training effectiveness through feedback collection, ensuring continuous improvement of educational content.
- Mentored peers on best practices for utilizing learning tools, fostering a culture of shared knowledge within the team.
Call Center Representative
VieMed
Lafayette, LA
04.2021 - 05.2022
- Managed high call volumes while maintaining exceptional customer service standards.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Trained new representatives on protocols and best practices to ensure effective operations.
- Implemented process improvements that streamlined workflows and reduced handling times.
- Analyzed call data to identify trends and recommend solutions for service enhancement.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Cashier / Server / Host
Evangeline Downs Racetrack and Casino
Opelousas, LA
05.2018 - 07.2020
- Processed cash and credit transactions accurately for high-volume customer service environment.
- Maintained knowledge of gaming regulations and company policies to ensure compliance during transactions.
- Assisted customers with inquiries, resolving issues promptly to enhance overall satisfaction.
- Operated point-of-sale systems efficiently, ensuring quick processing of payments and receipts.
- Processed customer transactions accurately using cash register and point-of-sale systems.
Education
High School Diploma -
Opelousas Senior High School
Opelousas, LA05.2020
Skills
- Administrative support
- Employee relations
- Maintaining files
- Team player
- Human resources policies
- Administrative skills
- Microsoft office
- Computer literacy
- Record preparation
- Conflict management
Certification
Microsoft Certified Professional (MCP)
Timeline
HR Assistant II, L3
Amazon
11.2023 - Current
Learning Ambassador
Amazon
01.2022 - 11.2023
Call Center Representative
VieMed
04.2021 - 05.2022
Cashier / Server / Host
Evangeline Downs Racetrack and Casino
05.2018 - 07.2020
High School Diploma -
Opelousas Senior High School