JARRELL CANNADY
Rayville
Summary
Highly experience Customer Service professional. Able to handle a high volume of customer calls in a fast past environment, with minimum supervision. Excellent listening skills, oral and written communications. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
8
8
years of professional experience
Work History
Distribution Clerk
United States Postal Service, USPS
09.2023 - Current
- Received, sorted, distributed incoming mail and packages to post offices and carrier routes in accordance to route schemes.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Picked orders, scanned products and packed boxes.
Store Lead Consultant
FedEx Office Print & Ship Center
12.2017 - 08.2022
- Provided outstanding customer service in printing, signs, graphics, and shipping product lines by recommending FedEx Office products and services.
- Set up and operated printing, binding, and other related equipment using customer supplied original media and documents.
- Communicates with customers to gain knowledge of their needs and expectations via telephone, email and in store.
- Maintains confidentiality of customer data and careful handling of documents, media, and packages.
- Processed and prepared over 5,000 shipments via Ground, Express, Home Delivery , and International weekly.
- Ensured all customer problems are resolved quickly.
- Enters customer data in computer systems to track orders, document problems and record solutions offered.
- Prepared financial paperwork with financial reporting including daily sales, close-outs and bank deposits.
Retail Customer Service Associate
Rite Aid Pharmacy
04.2016 - 12.2017
- Provided excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
- Ensured proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
- Prepared displays of merchandise and completed new plan-o-grams sent from corporate offices. Completed inventory counts and ordered merchandise based on results.
- Assisted with price mark-downs and changes for merchandise on shelves.
- Described products and services to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate out-of-stock products based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Business Administration
University Of Louisiana Monroe
Monroe, LASkills
- Organized and efficient
- Goal and detail oriented
- Quick problem solver
- Microsoft Office applications
- Basic office machine
- Courteous and professional demeanor
- High levels of energy
- Data entry
- Inbound and outbound calling
- Negotiation
- Listening and interpersonal communication
- Order fulfillment
- Warehouse Operations
Timeline
Distribution Clerk
United States Postal Service, USPS
09.2023 - Current
Store Lead Consultant
FedEx Office Print & Ship Center
12.2017 - 08.2022
Retail Customer Service Associate
Rite Aid Pharmacy
04.2016 - 12.2017
Business Administration
University Of Louisiana Monroe
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