Summary
Overview
Work History
Education
Skills
Skills Profile
Timeline
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Jarvierre Harris

Lafayette

Summary

Detail-oriented Business Analyst with 3+ years of experience specializing in data analysis, SQL querying, and process optimization. Proven track record of delivering data-driven insights, enhancing operational efficiency, and collaborating effectively with cross-functional teams. Adept at thriving in fast-paced environments while maintaining accuracy and compliance standards. Skilled in healthcare data analysis, reporting, and utilizing technical tools to tackle intricate business challenges. Meticulous, organized, and enthusiastic team player committed to contributing to the success of the company.

Overview

4
4
years of professional experience

Work History

Tier 1 Support Technician

Sparkhound
04.2025 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices, and software to set up work stations for employees.

Business Analyst

CGI
09.2021 - Current
  • Leveraged SQL to extract, validate, and manipulate large datasets in Oracle databases, ensuring data accuracy and consistency.
  • Performed data analysis and produced detailed reports to support decision-making and regulatory compliance.
  • Created and managed JIRA tickets with clear documentation and acceptance criteria, improving issue tracking and resolution efficiency.
  • Conducted regression, functional, and user acceptance testing (UAT) to validate system functionality and ensure compliance with stakeholder requirements.
  • Analyzed log files and batch job outputs to identify system errors, improving issue resolution speed by 20%.
  • Collaborated with cross-functional teams (development, product management, and operations) to gather business requirements and deliver high-quality technical solutions.
  • Designed and maintained test plans, scenarios, and cases to ensure accurate validation of software enhancements.
  • Spearheaded the adoption of test automation frameworks, increasing testing efficiency by 15% and reducing manual efforts.
  • Participated in Agile ceremonies (sprint planning, reviews, retrospectives) to ensure timely delivery of project milestones and foster a culture of continuous improvement.
  • Developed high-quality user stories, leading to a 25% increase in project delivery speed through clear and comprehensive documentation.

Education

Master of Science - Psychology

University of Louisiana at Monroe
12.2021

Bachelor of Science - Psychology

University of Louisiana at Lafayette
05.2017

Skills

  • Agile project management
  • Skilled in using JIRA for issue tracking
  • Experience with Power BI
  • Tableau data visualization
  • Excel data analysis skills
  • Data manipulation using SQL
  • Data Visualization Tools
  • Client relationship management
  • Testing Tools
  • Programming Languages: Java
  • Programming Languages: Python
  • Methodologies: Agile
  • Methodologies: Scrum
  • Methodologies: Waterfall
  • Microsoft Office Suite
  • Stakeholder Management
  • Software regression testing
  • Functional Testing
  • User acceptance testing expertise
  • Project Management
  • Reporting

Skills Profile

Agile/Scrum Methodologies, Client/Customer Experience, Atlassian Tools/JIRA, Power BI, Tableau, Excel, SQL and Data Visualization Tools, Testing Tools: JIRA, Programming Languages: Java, Python, SQL, Methodologies: Agile, Scrum, Waterfall, Microsoft Office Suite, Stakeholder Management, Extensive experience in Regression, Functional & User Acceptance Testing (UAT), Project Management and Reporting

Timeline

Tier 1 Support Technician

Sparkhound
04.2025 - Current

Business Analyst

CGI
09.2021 - Current

Bachelor of Science - Psychology

University of Louisiana at Lafayette

Master of Science - Psychology

University of Louisiana at Monroe

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Jarvierre Harris