Jasmine Anthony
Summary
Skilled in IT troubleshooting, demonstrating a strong ability to learn and adapt to new technologies. Excelled in team collaboration. An organized dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to not only meet but exceed team goals. Motivated individual with experience in customer service and sales. Experienced in building customer relationships and understanding customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Forklift Operator
Brown Eagle Group
08.2024 - Current
- Transport goods between warehouse locations according to shipment and storage needs.
- Receive product off the assembly line put labels on all product using scanners, load shipments from trucks and fulfilled and organized orders to customer
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Maintained a clean, safe, and organized environment
Secruity
Allied Security
04.2024 - 08.2024
- Securing the premises and personnel by staying on patrol
- Monitoring surveillance equipment
- Guarding entry points, and verifying visitors
- Performing routine inspections of specific area
- Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes
Specialist
Home Depot
02.2021 - 07.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collected, arranged, and input information into database system.
- Wrote and reviewed tickets to request maintenance to various types of orders
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Picked and packed order items.
Sales Associate
Footlocker
02.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Computer Science Engineering
Southern University And A & M College
05.2024
High School Diploma -
Proviso West
05.2017
Skills
- Cybersecurity
- IT Troubleshooting
- Network Security
- Microsoft Office
- Software Development
- Programming Languages
- Data Entry
Certification
CodePath CyberSecruity
Timeline
Forklift Operator
Brown Eagle Group
08.2024 - Current
Secruity
Allied Security
04.2024 - 08.2024
Specialist
Home Depot
02.2021 - 07.2024
Sales Associate
Footlocker
02.2019 - 12.2020
Bachelor of Science - Computer Science Engineering
Southern University And A & M College
High School Diploma -
Proviso West
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