Jasmine Buckner
Shreveport
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Perseus Group, Constellation Software
06.2024 - 03.2025
- Proactively demonstrate a superior customer service approach both on the phone and through written correspondence.
- Master a working knowledge of multiple processes and support platforms simultaneously.
- Accurately and thoroughly document customer messages, phone calls, chats and e-mail using our support system.
- Understand, Identify and execute upon customer inquiries related to onboarding, reconciliation, risk and terminal troubleshooting.
- Assist customers with inquiries related to their daily payment reconciliation.
- Diagnose and troubleshoot technical issues with terminals.
- Escalate complex or unresolved issues to the next level of support or relevant teams while ensuring timely follow up and resolution.
- Follow company procedures as developed for both internal and external work processes.
- Other duties needed to help drive to our vision.
Call Center Agent
VECRA, Inc.
05.2022 - 06.2024
- Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
- Track and document all inquiries using the designated systems.
- Complete tasks according to established guidelines and quality assurance metrics.
- Assist consumers with changes to their applications and reset passwords for self-service.
- Check application status and verify coverage effectiveness.
- Escalate calls or issues to appropriate staff when needed.
- Facilitate translation services for non-English speaking callers.
- Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
Remote Healthcare Representative
Nethra Connect Media Group
09.2020 - 05.2022
- Provide exceptional customer service through various channels including phone, email, and chat.
- Address customer inquiries, complaints, and requests promptly and professionally.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to ensure customer satisfaction and effective issue resolution.
- Assist in processing orders, forms, applications, and requests.
- Keep up-to-date with product knowledge, company policies, and procedures to provide accurate information to customers.
- Identify and escalate complex issues to the appropriate departments when necessary.
Education
High School Diploma -
Booker T. Washington High
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Customer service Management
- Windows
- Typing
- Technical support
- Microsoft Word
- Microsoft Office
- Communication skills
Timeline
Remote Customer Service Representative
Perseus Group, Constellation Software
06.2024 - 03.2025
Call Center Agent
VECRA, Inc.
05.2022 - 06.2024
Remote Healthcare Representative
Nethra Connect Media Group
09.2020 - 05.2022
High School Diploma -
Booker T. Washington High