Jasmine Christophe
Lafayette,LA
Summary
- Insightful Sociologist with background in conducting comprehensive social research and analysis. Skilled in applying both quantitative and qualitative methods to gain insights into societal trends, behaviors, and cultural norms. Strengths include exceptional analytical abilities, strong communication skills for presenting findings, and adeptness at leveraging research to inform policy development and program improvements. Have contributed to impactful changes through evidence-based recommendations in previous positions, influencing community programs and educational initiatives.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
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Experienced with coordinating care plans and facilitating support services for individuals and families. Utilizes strategic planning and team collaboration to deliver personalized and effective care solutions. Track record of building strong relationships and maintaining effective communication with stakeholders.
Overview
4
4
years of professional experience
Work History
Wraparound Facilitator
Eckerd Connects
Lafayette, LA
06.2025 - Current
- Improved service coordination for families through regular communication with involved agencies and providers.
- Promoted a strengths-based approach to problem-solving, empowering families to build on their existing skills and resources.
- Provided crisis intervention support when needed, de-escalating situations and connecting families with appropriate resources.
- Maintained accurate records of client interactions in compliance with agency guidelines, protecting confidentiality at all times.
- Monitored program outcomes closely by analyzing data trends and making informed recommendations for continuous improvement efforts.
- Facilitated efficient team meetings focused on specific objectives and action items, streamlining the decision-making process.
Sales Associate
The Home Depot Inc
Lafayette, LA
09.2023 - 06.2025
- Assist customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Handled customer complaints in a professional manner.
Customer Service Representative
Walgreens
Lafayette, LA
05.2023 - 09.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Organized digital files and photo archives in an efficient manner.
Customer Service Representative
Walmart
Pineville, LA
12.2022 - 04.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Apparel Associate
Academy Sports and Outdoors
Lafayette, LA
05.2021 - 10.2021
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Replenished merchandise on sales floor as needed throughout the day.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Updated point-of-sale system with new prices or promotions as directed by management.
- Operated cash register accurately to complete transactions quickly and efficiently.
- Performed daily inventory checks to ensure accurate product counts.
- Inspected incoming shipments of apparel for quality assurance purposes.
Education
Master of Science - Social Work
Tulane University
New Orleans, LA12-2027
Bachelor of Arts - Sociology
University of Louisiana
Lafayette, LA05-2025
Skills
- Data analysis
- Social research
- Customer service
- Problem solving
- Inventory tracking
- Effective communication
- Team collaboration
- Merchandising
- Microsoft forms
- Data collection
- Behavioral support
- Mental health awareness
- Strength-based approach
- Organizational skills
Affiliations
- 2023-2025- Help and teach in Children’s church at Destiny of Faith
- July 2024- Youth summer Camp at Destiny of Faith
- January 2025- February 2025- a volunteer helping feed and give supplies out to the homeless
Education and Training
other
References
References available upon request.
Timeline
Wraparound Facilitator
Eckerd Connects
06.2025 - Current
Sales Associate
The Home Depot Inc
09.2023 - 06.2025
Customer Service Representative
Walgreens
05.2023 - 09.2023
Customer Service Representative
Walmart
12.2022 - 04.2023
Apparel Associate
Academy Sports and Outdoors
05.2021 - 10.2021
Bachelor of Arts - Sociology
University of Louisiana
Master of Science - Social Work
Tulane University