Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jasmine Fields

Shreveport

Summary

Dynamic manager with a proven track record at The Mighty Crab, excelling in team leadership and customer service. Enhanced operational efficiency through staff training and inventory management, achieving significant cost reductions. Skilled in complex problem-solving and fostering cross-functional teamwork, driving improvements in service quality and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

The Mighty Crab
05.2022 - Current
  • Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
  • Developed training programs for staff, enhancing skills and improving service delivery.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Coordinated with vendors to secure timely deliveries, maintaining seamless supply chain functionality.
  • Analyzed customer feedback, driving improvements in menu offerings and service protocols.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed budgeting processes, ensuring alignment with financial goals while maximizing operational output.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Bartender/Server

Longhorn Steakhouse
01.2020 - 06.2022
  • Crafted and served high-quality cocktails, enhancing customer satisfaction and repeat business.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Trained new staff on beverage preparation techniques and customer service protocols, fostering a collaborative team environment.
  • Managed inventory levels, tracking supplies to reduce waste and optimize ordering processes.
  • Developed seasonal drink menus based on current trends, increasing customer engagement and sales.
  • Collaborated with kitchen staff to create pairing suggestions, elevating overall dining experience for patrons.
  • Handled cash register operations efficiently, ensuring accurate transactions and end-of-shift reconciliations.
  • Resolved customer complaints promptly, maintaining positive relationships and improving service quality through feedback integration.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

CSR

Teleperformance
03.2019 - 01.2020
  • Resolved customer inquiries through phone, email, and chat channels to enhance satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Graduate Certificate - CMA

Stepful
06-2025

Graduate Certificate - Phlebotomy

Rock Bridge Training Institute
Shreveport, LA
06-2025

High School Diploma -

McKinely Senior High
Baton Rouge, LA
03-2014

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Cross-functional teamwork
  • Sales techniques
  • Shift scheduling
  • Sales management
  • Workforce management

Accomplishments

  • Supervised team of 15 staff members.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Manager

The Mighty Crab
05.2022 - Current

Bartender/Server

Longhorn Steakhouse
01.2020 - 06.2022

CSR

Teleperformance
03.2019 - 01.2020

Graduate Certificate - CMA

Stepful

Graduate Certificate - Phlebotomy

Rock Bridge Training Institute

High School Diploma -

McKinely Senior High

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Jasmine Fields