Jasmine Francis
Slidell
Summary
Provisional Licensed Professional Counselor with training in clinical mental health counseling, including individual and group counseling, crisis intervention, and client-centered treatment planning. Skilled in building rapport, active listening, and delivering empathetic care within diverse populations. Strong foundation in ethical practice, clinical documentation, and evidence-based interventions. Additional professional experience in complex case management, regulatory compliance, and detailed documentation through work in a high-volume claims environment, enhancing organizational, analytical, and problem-solving skills applicable to clinical practice.
Overview
5
5
years of professional experience
Work History
Workers' Compensation Claim Examiner
Department Of Labor
Remote
09.2022 - Current
- Provided customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Analyzed complex claims to ensure compliance with federal regulations and policies.
- Reviewed documentation thoroughly for accuracy and completeness in claims processing.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
Graduate Counseling Intern
Beacon Behavioral Outpatient
Slidell, LA
08.2025 - 04.2026
- Facilitated individual and group counseling sessions to support client mental health and personal development.
- Performed 240 hours of supervised group and individual counseling sessions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Solution Focused Brief Therapy.
- Maintained high level of client confidentiality to comply with all federal and company regulations.
- Provided crisis intervention strategies, effectively managing acute situations and promoting client safety.
Counseling Intern
University of New Orleans Counseling Center
New Orleans, LA
01.2025 - 04.2025
- Facilitated individual counseling sessions to support client mental health and personal development.
- Developed treatment plans aligning with clients' goals and therapeutic needs, enhancing overall care quality.
- Maintained detailed and confidential client records, ensuring compliance with ethical standards and legal requirements.
- Guided clients in effective therapeutic exercises integrated from Solution Focused Brief Therapy.
- Performed 40 hours of supervised individual counseling sessions.
Disability Examiner
Department Of Children And Family Services
Harvey, LA
04.2021 - 09.2022
- Analyzed complex case files, ensuring compliance with regulatory standards and internal policies.
- Evaluated disability claims to determine eligibility for benefits based on established criteria.
- Collaborated with medical professionals to gather necessary documentation and verify information accuracy.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
Education
M.Ed - Clinical Mental Health Counseling
University of New Orleans
New Orleans, LA05-2026
Bachelor of Arts - Psychology
Southern University At New Orleans
New Orleans, LA12-2021
Skills
- Crisis and clinical interventions
- Multicultural competence
- Risk assessments
- Individual and group counseling
- Clinical documentation
- Claims processing
- Verbal communication
- Data verification
- Disability claims process
Timeline
Graduate Counseling Intern
Beacon Behavioral Outpatient
08.2025 - 04.2026
Counseling Intern
University of New Orleans Counseling Center
01.2025 - 04.2025
Workers' Compensation Claim Examiner
Department Of Labor
09.2022 - Current
Disability Examiner
Department Of Children And Family Services
04.2021 - 09.2022
M.Ed - Clinical Mental Health Counseling
University of New Orleans
Bachelor of Arts - Psychology
Southern University At New Orleans