Jasmine Hunter
Shreveport
Summary
Driven Customer Experience Team Lead with a background in establishing positive customer interactions and resolving complex issues. Strong leadership skills showcased through management of cross-functional teams to achieve service excellence. Implemented innovative strategies that enhanced overall customer satisfaction and loyalty. Skilled in utilizing data-driven insights for process improvement, contributing to business growth.
Overview
3
3
years of professional experience
Work History
Customer Experience Team Lead
Brookshire Grocery
Shreveport
01.2021 - 11.2023
- Trained new customer service staff on best practices and company policies.
- Provided detailed product information and assistance to customers, improving product understanding.
- Managed resources effectively by assigning tasks according to individual skill sets and availability.
- Identified opportunities for process improvements within the team and recommended changes accordingly.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Assisted customers with product inquiries, billing questions, order updates, and other requests.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Resolved escalated customer complaints in a timely manner.
- Supported sales team members in driving growth and development.
Education
Bachelor of Science - Finance
Louisiana State University - Shreveport
Shreveport, LA05-2025
High School Diploma -
Airline High School
Bossier City, LA05-2021
Skills
- Team management
- Coaching and mentoring
- Experience optimization
- Refunds processing
- Calm and professional under pressure
- Brand representation
- Money handling
Timeline
Customer Experience Team Lead
Brookshire Grocery
01.2021 - 11.2023
Bachelor of Science - Finance
Louisiana State University - Shreveport
High School Diploma -
Airline High School
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