Jasmine Qualls
Jonesboro
Summary
Dynamic Housing Specialist with extensive experience at Jonesboro Housing Authority, adept in compliance monitoring and case management. Successfully raised over $50,000 through grant writing, while enhancing tenant rights awareness and eviction prevention strategies. Proven ability to collaborate effectively with stakeholders, ensuring optimal housing solutions and fostering strong landlord-tenant relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Housing Specialist 4
Jonesboro Housing Authority
10.2022 - 03.2026
- Managed intake and assessment of housing applications to ensure compliance with eligibility criteria.
- Facilitated client consultations to identify housing needs and resources, enhancing service delivery.
- Collaborated with community organizations to connect clients with support services and improve outcomes.
- Monitored program compliance and reporting requirements, ensuring accuracy in documentation processes.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Assisted in grant writing to increase funds for organization, raising over $50,000.
- Developed comprehensive database for tracking and managing housing inventory effectively.
- Coordinated with legal consultants to ensure compliance with housing regulations and laws, minimizing legal risks.
Assistant Secretary
Jonesboro Housing Authority Board
01.2020 - 03.2026
- Coordinated board meetings, ensuring timely distribution of agendas and minutes.
- Assisted in policy development by researching housing regulations and best practices.
- Managed communication between board members and community stakeholders to facilitate collaboration.
- Streamlined record-keeping processes to enhance data accuracy and accessibility for reporting needs.
- Oversaw compliance with state and federal housing policies, ensuring organizational adherence to legal standards.
- Collaborated with executive director on strategic planning initiatives to enhance housing services offered by the authority.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Education
High School Diploma -
Jonesboro Hodge High School
Jonesboro, LASkills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair housing regulations
- Case management
- Asset management
- Policy analysis
- Property maintenance
- Compliance monitoring
- Real estate management
- Eviction prevention
- Lease administration
- Landlord relations
- Housing quality standards
Timeline
Housing Specialist 4
Jonesboro Housing Authority
10.2022 - 03.2026
Assistant Secretary
Jonesboro Housing Authority Board
01.2020 - 03.2026
High School Diploma -
Jonesboro Hodge High School