Jasmine Gaston
Shreveport
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Work From Home Agent
Alorica
Shreveport
10.2022 - 02.2025
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Loan Processor
World Finance
Bossier City
09.2022 - 11.2024
- Liaised between borrowers, real estate agents, and lenders to facilitate loan closings.
- Collaborated with company teams to expedite loan approval processes.
- Ensured compliance with federal and state regulations throughout the loan processing phase.
Bank Teller
Regions Bank
Shreveport
02.2021 - 12.2023
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Opened new checking, savings and lines of credit for customer accounts.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Cashier
Walmart
Shreveport
04.2021 - 09.2022
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front Desk Receptionist
Eldorado Casino
Shreveport
06.2016 - 08.2020
- Scheduled space or equipment for special programs, meetings and conferences.
- Compiled and prepared reports and documents as requested.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Education
High School Diploma -
Southwood High School
Shreveport, Louisiana05-2014
Skills
- Customer service
- Conflict resolution
- Billing adjustments
- Loan processing
- Call handling
- Time management
Timeline
Work From Home Agent
Alorica
10.2022 - 02.2025
Loan Processor
World Finance
09.2022 - 11.2024
Cashier
Walmart
04.2021 - 09.2022
Bank Teller
Regions Bank
02.2021 - 12.2023
Front Desk Receptionist
Eldorado Casino
06.2016 - 08.2020
High School Diploma -
Southwood High School