Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Barksdale Inn
12.2020 - Current
Implemented cutting-edge programs, such as the Managers Hour program, to boost employee retention and reduce turnover
Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
Am in charge of hiring, assigning, training, motivating, and terminating employees
Created and managed a $5.6 million dollar annual budget with effective controls to avoid overspending and support sustainability goals
Maintained project quality with a hands-on management style
Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that improved operational quality
Developed and maintained relationships with government customers and suppliers through DTS and group bookings
Developed strategic plans and policies for upcoming fiscal year lodging operations
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Air Force Innkeeper Award 2022 Small base category
Provide weekly updates and guidance to senior leadership on financial operations and updates within the lodging activity
Providing steady guidance to all lodging supervisors and team members
Regional Manager
Goodwill North Louisiana
05.2020 - 12.2020
Developed and maintained strong partner relationships to drive mutually beneficial collaboration and bottom-line profits
Oversaw staff to ensure that brand expansion initiatives and productivity were maximized
Had weekly meetings with store managers to figure out how to get around sales roadblocks
Collaborated with members of the sales team and used my strong negotiation skills to close difficult deals with lucrative clients
Reduced workflow downtime by managing over $2M in donation sales
General Manager
Wingate by Wyndham Shreveport Airport
08.2019 - 02.2020
Implemented cutting-edge programs, such as the Employee of the month program, to boost employee retention and reduce turnover
Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
Created effective business plans to ensure that strategic decisions were in line with long-term goals
Created and managed a $5M annual budget with effective controls to avoid overspending and support sustainability goals
Lowered corporate risk by managing shrink processes and inventory levels
Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that improved operational quality
Regional Manager
Kalthia Group Hotels
08.2014 - 02.2020
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Established and maintained operational standards for (5) locations.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Supervised various locations, enforcing high-quality standards of operation.
Managed senior-level personnel working in marketing and sales capacities.
Defined clear targets and objectives and communicated to other team members.
General Manager
Kalthia Group Hotels
02.2002 - 08.2014
Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
Created effective business plans to ensure that strategic decisions were in line with long-term goals
Created and managed a $5M annual budget with effective controls to avoid overspending and support sustainability goals
Lowered corporate risk by managing shrink processes and inventory levels
Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that improved operational quality
Hold meetings with the store's sales and operations managers to ensure that the store stays on track and achieves its objectives
Purchased all supplies and kept track of the equipment and food inventory worth $[Number]
Was in charge of 65 employees in order to mentor them on operations and increase productivity
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Reviewed performance data, including financial, sales, and activity reports, to monitor and measure productivity, goal progress, and activity levels
Increased productivity by [Number]% while lowering staffing and operational costs
Internal candidates for potential management roles were recruited and trained by me
Assisted with the creation of a marketing strategy and advertising initiatives to better promote the facility to the general public
Supervision - Supervised sales team to monitor sales activity and goal achievement
Supervised team of 65 staff members
Promoted to Regional Manager in August 2014
Education
Bachelor of Science - Business Administration And Management
Southern Arkansas University
Magnolia, AR
05-1998
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Staff management
Project management
Accomplishments
Business Development: - Spearheaded acquisition of two competitor Hotels. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 24%.
Barksdale Air Force Base Activity Manager of the year 2022 & 2023
Air Force Lodging Innkeeper of the Year Small base category 2022
Cendant/Wyndham Hotel Group Outstanding General Manager August 2005
Certification
Certified Hotel Administrator AHELI 2017/April
Certified Revenue Manager AHELI 2020/April
CPR/AED Certification
ServSafe Food Handler's Certification
Timeline
General Manager
Barksdale Inn
12.2020 - Current
Regional Manager
Goodwill North Louisiana
05.2020 - 12.2020
General Manager
Wingate by Wyndham Shreveport Airport
08.2019 - 02.2020
Regional Manager
Kalthia Group Hotels
08.2014 - 02.2020
General Manager
Kalthia Group Hotels
02.2002 - 08.2014
Bachelor of Science - Business Administration And Management
Southern Arkansas University
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